Admin Assitant

RemoteVA PH; Metro Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

RemoteVA PH in Metro Manila is seeking an experienced Clinical Operations Coordinator to support scheduling, care coordination, and front-end billing for a behavioral health practice. The role requires experience with CentralReach, strong organizational skills, and excellent communication to manage multiple clinicians and clients, insurance verifications, eligibility checks, and record management.

You will oversee front desk tasks, verify benefits, track authorizations, and ensure smooth

Qualifications

• Healthcare administrative experience is required.
• Experience with scheduling multiple clinicians and clients.
• Knowledge of front-end billing, insurance eligibility checks, and authorization management.
• Strong organizational skills and high attention to detail.
• Excellent verbal and written communication, and ability to multitask.

Responsibilities

• Develop and maintain clinician and client schedules with appropriate ratios.
• Serve as primary scheduling contact for clients and staff.
• Schedule assessments and reassessments to on-time completion.
• Coordinate care across disciplines and arrange substitute clinicians.
• Oversee front desk operations and verify benefits and coverage.
• Review patient records and collect payments as needed.
• Manage authorizations and ensure services remain authorized.
• Assist with other administrative tasks as assigned.

Skills

Administrative experience

Scheduling multiple clinicians

Billing & insurance verification

Attention to detail

Communication skills

Time management

Tools

CentralReach (EHR)

Google Drive

Monday.com

Microsoft Excel

Email & phone systems

Job description

Overview

We are looking for an experienced Clinical Operations Coordinator / Scheduling & Billing Coordinator to support the daily operations of a behavioral health practice. This role is responsible for clinician and client scheduling, care coordination, front-end billing, record management, and communication with clients and staff. The ideal candidate is highly organized, detail-oriented, and experienced in healthcare administration.

Key Responsibilities

• Develop and maintain clinician and client schedules while ensuring appropriate client-to-clinician ratios.
• Serve as the primary scheduling point of contact for clients and staff.
• Schedule and monitor client assessments and reassessments to ensure they are completed on time.
• Coordinate care for clients receiving services from multiple disciplines.
• Arrange substitute clinicians when needed to maintain uninterrupted services.
• Answer incoming phone calls and respond to client, family, and staff inquiries professionally and promptly.
• Maintain consistent communication with families and staff through phone and email.
• Maintain, organize, and audit client records to ensure accuracy and compliance.
• Oversee front desk operations, including appointment management and incoming inquiries.
• Verify insurance benefits, eligibility, and coverage updates.
• Review patient records and collect client payments as needed.
• Manage authorizations, track authorization usage, and ensure services remain authorized.
• Assist with other administrative and operational tasks as assigned.

Requirements

• Administrative experience, preferably in a healthcare, ABA, or behavioral health setting.
• Required experience with CentralReach (EHR).
• Experience with scheduling multiple clinicians and clients.
• Knowledge of front-end medical billing, insurance verification, eligibility checks, and authorization management.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and accuracy.

Proficiency with:

• CentralReach (EHR)
• Google Drive
• Monday.com
• Microsoft Excel (basic)
• Email and phone systems