ADMIN AND SUPPORT OFFICER

Bank of the Philippine Islands (BPI); Makati; On-site; PHP 350,000 - 550,000; Full time

Job summary

Bank of the Philippine Islands (BPI) invites applications for the Admin and Support Officer in the Virtual Stores team. The role oversees administrative, sales support, and financial operations, ensuring governance, regulatory compliance, and audit readiness through strong controls and risk awareness.

You will monitor budgets and expenses, process payments, prepare financial reports, and coordinate with vendors and cross-functional teams to sustain operational continuity and integrity across all

Qualifications

• Minimum of 2 years in branch banking operations.
• Proficiency in branch banking processes, products/services, audit principles, internal controls, and budgeting.
• High integrity, strong analytical skills, and sound decision-making capabilities.

Responsibilities

• Ensure risk & compliance with bank policies and monitor regulatory standards for the Virtual Store.
• Conduct internal reviews to evaluate process compliance and maintain audit-ready documentation.
• Implement internal guidelines and recommend workflow improvements to boost efficiency and consistency.
• Act as the Virtual Store’s Business Risk, Customer Assistance, Business Continuity (BCM) and Compliance/AML Coordinator.
• Monitor budgets, track operational expenses, process payments, and prepare financial reports.
• Manage vendor requirements, procurement, inventory, and cross-functional communication.

Skills

Integrity

Analytical skills

Decision making

Risk management

Job description

The Admin and Support Officer oversees administrative, sales support, and financial operations for the Virtual Stores team, ensuring risk mitigation, regulatory compliance, and audit readiness through strong governance, financial oversight, and business continuity protocols.

Responsibilities:

• Risk & Compliance: Ensure adherence to bank policies, monitor regulatory standards, guide the Virtual Store on audit and control requirements, and elevate operational risks.
• Audits & Controls: Conduct internal reviews to evaluate process compliance, track remediation activities, and maintain audit-ready documentation.
• Policy & Process Improvement: Implement internal guidelines and recommend workflow enhancements to boost efficiency and consistency.
• Business Continuity & Roles: Act as the Virtual Store’s Business Risk, Customer Assistance, Business Continuity (BCM), and Compliance/AML Coordinator.
• Financial Administration: Monitor budgets, track operational expenses, process payments, and prepare financial reports.
• Stakeholder & Vendor Coordination: Manage vendor requirements, procurement, inventory, and cross-functional communication.

Qualifications:

• Experience: Minimum of 2 years in branch banking operations.
• Technical Knowledge: Proficiency in branch banking processes, products/services, audit principles, internal controls, and budgeting.
• Soft Skills & Core Values: High integrity, strong analytical skills, and sound decision‑making capabilities.