ADMIN AND SUPPORT OFFICER

Bank of the Philippine Islands (BPI); Manila; On-site; PHP 300,000 - 540,000; Full time

Job summary

Bank of the Philippine Islands (BPI) seeks an Admin and Support Officer to oversee administrative, sales support, and financial operations for the Virtual Stores team, ensuring risk mitigation and governance.

The role covers compliance, audits, budgeting, and business continuity, with responsibilities spanning vendor coordination, budget monitoring, and internal controls to maintain audit readiness.

Qualifications

• Minimum of 2 years in branch banking operations.
• Proficiency in banking processes, internal controls, and budgeting.
• Strong integrity, analytics, and decision-making abilities.

Responsibilities

• Risk & Compliance: Ensure adherence to bank policies, monitor regulatory standards, guide the Virtual Store on audit and control requirements, and elevate operational risks.
• Audits & Controls: Conduct internal reviews to evaluate process compliance, track remediation activities, and maintain audit-ready documentation.
• Policy & Process Improvement: Implement internal guidelines and recommend workflow enhancements to boost efficiency and consistency.
• Business Continuity & Roles: Act as the Virtual Store’s Business Risk, Customer Assistance, BCM, and Compliance/AML Coordinator.
• Financial Administration: Monitor budgets, track operational expenses, process payments, and prepare financial reports.
• Stakeholder & Vendor Coordination: Manage vendor requirements, procurement, inventory, and cross-functional communication.

Skills

Analytical skills

Integrity

Decision making

Risk awareness

Financial literacy

Job description

Job Description:

Admin and Support Officer oversees administrative, sales support, and financial operations for the Virtual Stores team, ensuring risk mitigation, regulatory compliance, and audit readiness through strong governance, financial oversight, and business continuity protocols.

Responsibilities

• Risk & Compliance: Ensure adherence to bank policies, monitor regulatory standards, guide the Virtual Store on audit and control requirements, and elevate operational risks.
• Audits & Controls: Conduct internal reviews to evaluate process compliance, track remediation activities, and maintain audit‑ready documentation.
• Policy & Process Improvement: Implement internal guidelines and recommend workflow enhancements to boost efficiency and consistency.
• Business Continuity & Roles: Act as the Virtual Store’s Business Risk, Customer Assistance, Business Continuity (BCM), and Compliance/AML Coordinator.
• Financial Administration: Monitor budgets, track operational expenses, process payments, and prepare financial reports.
• Stakeholder & Vendor Coordination: Manage vendor requirements, procurement, inventory, and cross-functional communication.

Qualifications

• Experience: Minimum of 2 years in branch banking operations.
• Technical Knowledge: Proficiency in branch banking processes, products/services, audit principles, internal controls, and budgeting.
• Soft Skills & Core Values: High integrity, strong analytical skills, and sound decision‑making capabilities.