Ad Sales & Support Specialist: Growth & Retention

Cognizant Technology Solutions Philippines Inc.; Taguig; Vor Ort; PHP 432.000 - 720.000; Vollzeit

Zusammenfassung

Cognizant Technology Solutions Philippines Inc. is seeking a Sales & Customer Support Specialist to drive advertiser adoption, retention, and satisfaction while supporting campaign growth across the advertiser ecosystem.

This role is onsite in Manila (McKinley Hill, Taguig) and combines proactive sales acceleration with high-quality customer service. The ideal candidate has sales/upselling background, ad sales or B2B customer support experience, strong English, and willingness to work in

Qualifikationen

• Completed 2 Years in college with no back subjects.
• Requires sales and upselling background.
• Candidates with 1 Year Ad Sales background or B2B Customer Support.
• Good English communication skills.
• Willing to work onsite in McKinley Hill, Taguig City.
• Willing to work in shifting schedule.

Aufgaben

• Drive advertiser adoption, retention, and satisfaction to scale campaign spend.
• Troubleshoot campaign performance and account issues using approved playbooks.
• Provide omnichannel support via calls, email, chat, and messaging with accurate CRM records.
• Enforce advertising policies with professionalism and empathy.
• Collaborate with sales operations and compliance to improve customer experience and meet SLAs.

Kenntnisse

Sales experience

Upselling

English proficiency

Customer support

Ausbildung

Two-year college

Jobbeschreibung

Cognizant Technology Solutions Philippines Inc. is seeking a Sales & Customer Support Specialist to drive advertiser adoption, retention, and satisfaction while supporting campaign growth across the advertiser ecosystem.

This role is onsite in Manila (McKinley Hill, Taguig) and combines proactive sales acceleration with high-quality customer service. The ideal candidate has sales/upselling background, ad sales or B2B customer support experience, strong English, and willingness to work in