Onsite Sales & Support Specialist - Grow Advertiser Impact

Cognizant Technology Solutions Corporation; Taguig; On-site; PHP 480,000 - 720,000; Full time

Job summary

Cognizant Technology Solutions Corporation in Manila is seeking a Sales & Customer Support Specialist to drive advertiser adoption, retention, and satisfaction while supporting campaign growth across the advertiser ecosystem. This onsite role combines proactive sales acceleration with high-quality customer service to sustain advertising spend and meet global objectives.

As part of the team, you will resolve complex issues, provide omnichannel support, enforce policies with empathy, and

Qualifications

• Bachelor's degree required.
• 1 year Ad Sales background or B2B Customer Support experience.
• Willing to work onsite in McKinley Hill, Taguig City.
• Willing to work in shifting schedule.

Responsibilities

• Support advertiser adoption, retention, and satisfaction to scale campaign spend.
• Troubleshoot campaign performance, ad delivery, and account health issues using approved playbooks.
• Provide omnichannel support via calls, email, chat, and messaging with accurate CRM records.
• Apply consistent judgment in enforcing advertising policies with professionalism and empathy.
• Partner with sales operations and compliance to improve customer experience and meet service level goals.

Skills

Ad Sales

B2B Customer Support

Onsite work

Shifting schedule

Education

Bachelor's Degree

Job description

Cognizant Technology Solutions Corporation in Manila is seeking a Sales & Customer Support Specialist to drive advertiser adoption, retention, and satisfaction while supporting campaign growth across the advertiser ecosystem. This onsite role combines proactive sales acceleration with high-quality customer service to sustain advertising spend and meet global objectives.

As part of the team, you will resolve complex issues, provide omnichannel support, enforce policies with empathy, and