Sales Support & Customer Care Specialist

Cognizant; Taguig; On-site; PHP 400,000 - 700,000; Full time

Job summary

Cognizant in Manila is seeking a Sales & Customer Support Specialist to drive advertiser adoption, retention, and satisfaction while supporting campaign growth. Onsite in McKinley Hill, Taguig, you will collaborate with sales and operations to ensure smooth account management and policy compliance.

The role requires a Bachelor's degree and 1 year in ad sales or B2B customer support, with willingness to work in shifting schedules. Join Cognizant and grow in a global customer-centric environment.

Qualifications

• Bachelor's Degree required.
• Candidates with 1 year Ad Sales background or B2B Customer Support.
• Willing to work onsite in McKinley Hill, Taguig City.
• Willing to work in shifting schedule.

Responsibilities

• Commercial Growth: Support advertiser adoption, strengthen retention, and maximize satisfaction to scale campaign spend.
• Complex Issue Resolution: Troubleshoot campaign performance, ad delivery, and account health issues using approved playbooks.
• Omnichannel Support: Provide responsive support via calls, email, chat, and messaging while maintaining accurate CRM records.
• Policy Enforcement: Apply consistent judgment in enforcing advertising policies with professionalism and empathy.
• Collaboration & Quality: Partner with sales operations and compliance teams to improve customer experience and meet service level goals.

Skills

Ad Sales background

B2B Customer Support

Onsite work readiness

Education

Bachelor's Degree

Job description

The Sales & Customer Support Specialist drives advertiser adoption, retention, and satisfaction while supporting campaign growth across the Client’s advertiser ecosystem. Based onsite in Manila, this role combines proactive sales acceleration with high‑quality customer service to sustain advertising spend and meet global commercial objectives.

Key Responsibilities

• Commercial Growth: Support advertiser adoption, strengthen retention, and maximize satisfaction to scale campaign spend.
• Complex Issue Resolution: Troubleshoot campaign performance, ad delivery, and account health issues using approved playbooks.
• Omnichannel Support: Provide responsive support via calls, email, chat, and messaging while maintaining accurate CRM records.
• Policy Enforcement: Apply consistent judgment in enforcing advertising policies with professionalism and empathy.
• Collaboration & Quality: Partner with sales operations and compliance teams to improve customer experience and meet service level goals.

Qualifications

• Bachelor's Degree holder
• Candidates with 1 Year Ad Sales background or B2B Customer Support
• Willing to work onsite in McKinley Hill, Taguig City
• Willing to work in shifting schedule

Why Join Us?

At Cognizant, we don’t just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts here—grow, thrive, and make an impact with Cognizant.