Onsite Manila: Growth Sales & Customer Care Specialist

Cognizant; Taguig; On-site; PHP 400,000 - 700,000; Full time

Job summary

Cognizant in Manila is seeking a Sales & Customer Support Specialist to drive advertiser adoption, retention, and satisfaction while supporting campaign growth. Onsite in McKinley Hill, Taguig, you will collaborate with sales and operations to ensure smooth account management and policy compliance.

The role requires a Bachelor's degree and 1 year in ad sales or B2B customer support, with willingness to work in shifting schedules. Join Cognizant and grow in a global customer-centric environment.

Qualifications

• Bachelor's Degree required.
• Candidates with 1 year Ad Sales background or B2B Customer Support.
• Willing to work onsite in McKinley Hill, Taguig City.
• Willing to work in shifting schedule.

Responsibilities

• Commercial Growth: Support advertiser adoption, strengthen retention, and maximize satisfaction to scale campaign spend.
• Complex Issue Resolution: Troubleshoot campaign performance, ad delivery, and account health issues using approved playbooks.
• Omnichannel Support: Provide responsive support via calls, email, chat, and messaging while maintaining accurate CRM records.
• Policy Enforcement: Apply consistent judgment in enforcing advertising policies with professionalism and empathy.
• Collaboration & Quality: Partner with sales operations and compliance teams to improve customer experience and meet service level goals.

Skills

Ad Sales background

B2B Customer Support

Onsite work readiness

Education

Bachelor's Degree

Job description

Cognizant in Manila is seeking a Sales & Customer Support Specialist to drive advertiser adoption, retention, and satisfaction while supporting campaign growth. Onsite in McKinley Hill, Taguig, you will collaborate with sales and operations to ensure smooth account management and policy compliance.

The role requires a Bachelor's degree and 1 year in ad sales or B2B customer support, with willingness to work in shifting schedules. Join Cognizant and grow in a global customer-centric environment.