Ad Sales & Customer Growth Specialist

Cognizant Technology Solutions Philippines Inc.

Taguig

On-site

PHP 300,000 - 420,000

Full time

2 days ago

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Job summary

Cognizant Technology Solutions Philippines Inc. in Manila is seeking a Sales & Customer Support Specialist to drive advertiser adoption, retention, and satisfaction while supporting campaign growth across the advertiser ecosystem.

You will work onsite in Manila, handling multi-channel support, resolving issues with playbooks, and ensuring policy compliance. Join a team focused on delivering high-quality customer experiences, collaborating with sales operations, and meeting global commercial

Qualifications

2 years of college completed with no back subjects.
Experience in sales and upselling.
Ability to work onsite in Manila and in shifting schedules.

Responsibilities

Commercial Growth: Support advertiser adoption, strengthen retention, and maximize satisfaction to scale campaign spend.
Complex Issue Resolution: Troubleshoot campaign performance, ad delivery, and account health issues using approved playbooks.
Omnichannel Support: Provide responsive support via calls, email, chat, and messaging while maintaining accurate CRM records.
Policy Enforcement: Apply consistent judgment in enforcing advertising policies with professionalism and empathy.
Collaboration & Quality: Partner with sales operations and compliance teams to improve customer experience and meet service level goals.