(ACTIVE) USRN Training Supervisor (El Paso Account)_TWFH | PRIORITY

Gratitude Philippines; Manila; Remote; PHP 815,000 - 893,000; Full time

Job summary

Gratitude Philippines is seeking a USRN Training Supervisor to oversee the training and knowledge transfer for the El Paso Account. This role supports continuous clinical education while adapting to a temporary work-from-home arrangement and a shifting schedule to meet business needs across the Philippines.

Ideal candidates will hold a USRN license, have 1–2 years of BPO/CPO trainer experience, lead teams, and possess strong clinical experience in orthopedics, ER, ICU, neurology or

Qualifications

• USRN license required
• 1–2 years trainer experience in BPO/CPO
• Experience managing or leading a team
• Strong clinical background in orthopedics, ER, ICU, neurology, or rehabilitation
• Knowledge of medical/clinical summary writing and documentation standards
• Familiarity with evidence-based guidelines and clinical decision-making

Skills

Trainer delivery

Team leadership

Clinical knowledge transfer

Education

USRN license

Job description

USRN TRAINING SUPERVISOR

Account: El Paso Account

Work Setup: Temporary WFH

Work Schedule: Flexible to work on a shifting schedule if business asks (weekends, night shift, holidays)

Salary Budget: PHP 73,000 to 80,000 package

Location: All locations in the Philippines (BGC Taguig, Cebu, Davao and Clark, Pampanga)

Start Date: ASAP

QUALIFICATIONS

• Active USRN license
• Experience in effective knowledge transfer using Kirkpatrick Learning Effectiveness; teaching credentials or certification a plus.
• At least 1-2 years of relevant trainer experience in BPO/CPO
• With experience managing or leading a team
• Strong clinical background in orthopedics, emergency room, intensive care, neurology, occupational medicine or rehabilitation useful. 3. At least 2 years of recent & pertinent clinical/hospital or similar experience.
• Clinical Subject Matter Expertise with the use of technical and professional knowledge and skills to accomplish results related to the process handled.
• Knowledgeable in Medical/Clinical Summary Writing. The manner of narrating clinical picture consistent with a standard format of documentation per client format and jurisdictional requirement, covering critical elements of narrative from subjective, objective, assessment, treatment planning.
• State-Specific Evidence-Based Guidelines or Client Proprietary Guidelines familiarity with the appropriate evidence-based guidelines used or client proprietary guidelines in coming up with a clinical decision related to a treatment, diagnosis, or health condition.
• Clinical Decision-Making skills with ability to make sound clinical decision concisely after considering various available information and courses of action consistent with jurisdictional clinical guidelines or client mandated guidelines.

CERTIFICATE/CREDENTIALS

• USRN (Any state)