(ACTIVE) Healthcare IT Business Transformation Analyst | Hybrid

Gratitude Philippines; Cebu City; Hybrid; PHP 580,000 - 815,000; Full time

Job summary

Gratitude Philippines is seeking a Healthcare IT Business Transformation Analyst to drive technology-enabled improvements in the US healthcare domain. The role combines IT expertise, industry knowledge, business analysis, and stakeholder management to identify operational challenges and propose tech-driven solutions.

Candidates should have 5+ years in IT or CS engineering, with 2+ years in US healthcare, and experience in digital transformation, Agile/Waterfall delivery, process optimization,

Qualifications

• Graduate or Master's Degree in Information Technology, Computer Science, Engineering, or a related discipline.
• Minimum 5 years of professional experience in IT or Computer Science Engineering.
• Minimum 2 years of experience in the US Healthcare industry, including Healthcare Payer Operations, Healthcare Provider Operations, Healthcare BPO/CPO, Healthcare Technology.
• Experience in IT transformation, digital transformation, or business process improvement projects.
• Good understanding of Agile and Waterfall project methodologies.
• Strong stakeholder engagement and cross-functional team management experience.
• Excellent storytelling, presentation, and communication skills.
• Ability to interact confidently with clients, executives, business teams, and technical stakeholders.
• Ability to work in a hybrid environment with flexible shifting schedules.

Responsibilities

• Evaluate existing healthcare business processes and identify opportunities for operational improvements.
• Analyze business requirements and recommend technology-driven solutions aligned with organizational objectives.
• Support digital transformation and IT modernization initiatives within healthcare operations.
• Work closely with business leaders, healthcare stakeholders, and technology teams to define project scope and objectives.
• Facilitate requirement gathering, business process mapping, gap analysis, and solution validation.
• Coordinate with cross-functional teams to ensure alignment between business requirements and technical deliverables.
• Support Agile and Waterfall project execution, including planning, documentation, and progress monitoring.
• Develop executive-level presentations, business cases, project reports, and transformation updates.
• Identify opportunities to leverage AI/ML, agentic systems, and automation to improve healthcare processes.
• Support change management activities and stakeholder engagement throughout project implementation.
• Analyze operational data and reporting metrics to measure project effectiveness and business impact.
• Communicate complex technical concepts in a clear and engaging manner to clients and senior management.

Job description

Work Setup: Hybrid

Work Locations: Taguig / Cebu / Davao, Philippines
Work Schedule: Flexible shifting schedule depending on business requirements, including nights, weekends, and holidays
Salary Package: PHP 52,000 – PHP 73,000 per month
Employment Type: Full-Time
Start Date: ASAP
Headcount: 1

Job Summary

We are seeking a skilled Healthcare IT Business Transformation Analyst to drive technology-enabled business improvements and support strategic transformation initiatives within the US Healthcare domain.

The successful candidate will combine IT expertise, healthcare industry knowledge, business analysis capabilities, and stakeholder management skills to identify operational challenges and recommend effective technology-driven solutions.

Candidates should have at least 5 years of IT or Computer Science Engineering experience, including 2+ years in US Healthcare, with exposure to digital transformation, Agile/Waterfall project delivery, process optimization, and cross-functional project coordination.

Key Responsibilities

• Evaluate existing healthcare business processes and identify opportunities for operational improvements.


• Analyze business requirements and recommend technology-driven solutions aligned with organizational objectives.


• Support digital transformation and IT modernization initiatives within healthcare operations.


• Work closely with business leaders, healthcare stakeholders, and technology teams to define project scope and objectives.


• Facilitate requirement gathering, business process mapping, gap analysis, and solution validation.


• Coordinate with cross-functional teams to ensure alignment between business requirements and technical deliverables.


• Support Agile and Waterfall project execution, including planning, documentation, and progress monitoring.


• Develop executive-level presentations, business cases, project reports, and transformation updates.


• Identify opportunities to leverage AI/ML, agentic systems, and automation to improve healthcare processes.


• Support change management activities and stakeholder engagement throughout project implementation.


• Analyze operational data and reporting metrics to measure project effectiveness and business impact.


• Communicate complex technical concepts in a clear and engaging manner to clients and senior management.

Required Qualifications

• Graduate or Master's Degree in Information Technology, Computer Science, Engineering, or a related discipline.


• Minimum 5 years of professional experience in IT or Computer Science Engineering.


• Minimum 2 years of experience in the US Healthcare industry, including:
  
  
  
  • Healthcare Payer Operations
  
  
  • Healthcare Provider Operations
  
  
  • Healthcare BPO/CPO
  
  
  • Healthcare Technology
  
  
  
  


• Experience in IT transformation, digital transformation, or business process improvement projects.


• Good understanding of Agile and Waterfall project methodologies.


• Strong stakeholder engagement and cross-functional team management experience.


• Excellent storytelling, presentation, and communication skills.


• Ability to interact confidently with clients, executives, business teams, and technical stakeholders.


• Ability to work in a hybrid environment with flexible shifting schedules.

Preferred Skills & Certifications

• PMP or PRINCE2 certification.


• Agile or Scrum certifications.


• ITIL certification.


• Lean Six Sigma certification.


• Knowledge of AI/ML solutions and agentic systems in healthcare operations.


• Data analytics, business reporting, and performance measurement.


• Organizational change management experience.


• Business process automation and continuous improvement exposure.

Salary & Benefits

• Monthly Salary Package: PHP 52,000 – PHP 73,000.


• Hybrid work arrangement.


• Opportunity to contribute to healthcare digital transformation and technology initiatives.

Recruitment Process

1. Candidate Validation


2. Zwayam Profile Creation


3. HR Interview


4. Hiring Manager Interview


5. Onboarding

Mandatory Candidate Screening Questions

1. What is your highest educational qualification?


2. How many years of experience do you have in IT or Computer Science Engineering?


3. How many years of US Healthcare experience do you have?


4. How many years of experience do you have in IT transformation, digital transformation, or business process improvement?


5. What is your current or last drawn monthly salary?


6. What is your expected monthly salary?


7. What is your current location?


8. Which work location do you prefer: Taguig, Cebu, or Davao?


9. Are you comfortable working in a hybrid setup with flexible shifts, including weekends, nights, and holidays?


10. Are you available to join immediately after selection?

Join us and help shape the future of US Healthcare through technology, innovation, and business transformation!