IT Business Analyst - US Healthcare | Hybrid

Gratitude Philippines; Manila; Hybrid; PHP 800,000 - 1,200,000; Full time

Job summary

Gratitude Philippines is seeking an IT Business Analyst to join our hybrid team across Taguig, Cebu, and Davao. You will bridge business needs with IT solutions, charting requirements, processes, and technology roadmaps to support healthcare operations.

The ideal candidate holds a degree in IT or CS, 5 years IT experience including 2+ years in US healthcare, and strong skills in Agile and stakeholder communication. Flexible shifting schedules apply as business demand requires.

Qualifications

• Bachelor's or Master's degree in Information Technology or Computer Science.
• 5 years IT experience with at least 2 years in US healthcare (CPO/BPO, payer, provider, or health tech).
• Experience in IT projects, digital transformation, or business process improvement.
• Proficient in Agile and Waterfall methodologies.
• Strong cross-functional and stakeholder management skills.
• Excellent storytelling and presentation abilities for clients and executives.

Skills

IT experience

Digital transformation

Business process improvement

Agile & Waterfall

Stakeholder management

Storytelling

Education

Master’s or Bachelor’s in Information Technology or Computer Science

5 years IT experience with 2+ years in US healthcare

PMP/PRINCE2/Agile/ITIL/Lean Six Sigma certifications

Job description

Job Title: IT Business Analyst

Work Setup: Hybrid in Taguig/Cebu/Davao

Work Schedule: Flexible to work on a shifting schedule if business asks.

Start Date: ASAP

Qualifications

Required

• Graduate or Master’s Degree with 5 years in Information Technology, Computer Science Engineering, with at least 2+ years in US healthcare (CPO/BPO, payer, provider, or health tech).
• Experience working on IT, digital transformation, or business process improvement projects.
• Experience in Agile and Waterfall methodologies.
• Exposure to cross-functional and stakeholder management activities.
• Excellent storytelling and presentation skills; ability to engage clients, executives, and technical audiences.

Preferred

• PMP, PRINCE2, Agile/Scrum Certifications, ITIL and Lean Six Sigma.
• Familiarity with productizing AI/ML and agentic systems in healthcare operations.
• Data analytics and reporting experience.
• Change management exposure.
• Process automation experience.

Recruitment Process

• Validation
• Zwayam profile creation
• HR Interview
• Hiring Manager Interview
• Onboarding