IT Business Analyst

Gratitude Philippines; Davao City; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Gratitude Philippines is seeking a seasoned IT professional with 5 years in information technology and 2+ years in US healthcare to drive digital transformation initiatives for healthcare operations. The role requires experience in Agile and Waterfall methodologies, cross-functional collaboration, and strong storytelling to engage clients, executives, and technical audiences.

Candidates should hold a Graduate or Master’s Degree in IT or Computer Science Engineering and demonstrate expertise in

Qualifications

• Graduate or Master’s Degree in Information Technology or Computer Science Engineering with 5 years in IT.
• 2+ years in US healthcare (CPO/BPO, payer, provider, or health tech).
• Experience in IT, digital transformation, or business process improvement projects.
• Experience in Agile and Waterfall methodologies.
• Exposure to cross-functional and stakeholder management activities.
• Excellent storytelling and presentation skills to engage clients, executives, and technical audiences.

Skills

Healthcare IT experience

IT/digital transformation projects

Agile and Waterfall methodologies

Stakeholder management

Storytelling and presentation skills

Education

Graduate or Master’s Degree in Information Technology or Computer Science Engineering

Job description

Qualifications

Required

• Graduate or Master’s Degree with 5 years in Information Technology, Computer science Engineering with at least 2+ years in US healthcare (CPO/BPO, payer, provider, or health tech).
• Experience working on IT, digital transformation, or business process improvement projects.
• Experience in Agile and Waterfall methodologies.
• Exposure to cross-functional and stakeholder management activities.
• Excellent storytelling and presentation skills; ability to engage clients, executives, and technical audiences.

Preferred

• PMP, PRINCE2, Agile / Scrum Certifications, ITIL and Lean Six Sigma.
• Familiarity with productizing AI/ML and agentic systems in healthcare operations.
• Data analytics and reporting experience.
• Change management exposure.
• Process automation experience.

Recruitment Process

• Validation
• Zwayam profile creation
• HR Interview
• Hiring Manager Interview
• Onboarding

Screening notes

• Highest educational attainment:
• Years of experience in Information Technology or Computer science Engineering
• Years of US Healthcare experience
• Years of experience in IT, digital transformation, or business process improvement projects
• How much is your last drawn salary?
• What are your salary expectations?
• Current location and preferred site to work (Taguig/ Cebu/Davao)
• Are you amenable to working on a hybrid setup with a shifting schedule?
• Can you start immediately once hired?