Hybrid Healthcare IT Transformation Specialist

Gratitude Philippines; Cebu City; Hybrid; PHP 580,000 - 815,000; Full time

Job summary

Gratitude Philippines is seeking a Healthcare IT Business Transformation Analyst to drive technology-enabled improvements in the US healthcare domain. The role combines IT expertise, industry knowledge, business analysis, and stakeholder management to identify operational challenges and propose tech-driven solutions.

Candidates should have 5+ years in IT or CS engineering, with 2+ years in US healthcare, and experience in digital transformation, Agile/Waterfall delivery, process optimization,

Qualifications

• Graduate or Master's Degree in Information Technology, Computer Science, Engineering, or a related discipline.
• Minimum 5 years of professional experience in IT or Computer Science Engineering.
• Minimum 2 years of experience in the US Healthcare industry, including Healthcare Payer Operations, Healthcare Provider Operations, Healthcare BPO/CPO, Healthcare Technology.
• Experience in IT transformation, digital transformation, or business process improvement projects.
• Good understanding of Agile and Waterfall project methodologies.
• Strong stakeholder engagement and cross-functional team management experience.
• Excellent storytelling, presentation, and communication skills.
• Ability to interact confidently with clients, executives, business teams, and technical stakeholders.
• Ability to work in a hybrid environment with flexible shifting schedules.

Responsibilities

• Evaluate existing healthcare business processes and identify opportunities for operational improvements.
• Analyze business requirements and recommend technology-driven solutions aligned with organizational objectives.
• Support digital transformation and IT modernization initiatives within healthcare operations.
• Work closely with business leaders, healthcare stakeholders, and technology teams to define project scope and objectives.
• Facilitate requirement gathering, business process mapping, gap analysis, and solution validation.
• Coordinate with cross-functional teams to ensure alignment between business requirements and technical deliverables.
• Support Agile and Waterfall project execution, including planning, documentation, and progress monitoring.
• Develop executive-level presentations, business cases, project reports, and transformation updates.
• Identify opportunities to leverage AI/ML, agentic systems, and automation to improve healthcare processes.
• Support change management activities and stakeholder engagement throughout project implementation.
• Analyze operational data and reporting metrics to measure project effectiveness and business impact.
• Communicate complex technical concepts in a clear and engaging manner to clients and senior management.

Job description

Gratitude Philippines is seeking a Healthcare IT Business Transformation Analyst to drive technology-enabled improvements in the US healthcare domain. The role combines IT expertise, industry knowledge, business analysis, and stakeholder management to identify operational challenges and propose tech-driven solutions.

Candidates should have 5+ years in IT or CS engineering, with 2+ years in US healthcare, and experience in digital transformation, Agile/Waterfall delivery, process optimization,