ACE Luzon - IT Internship (Start ASAP)

Cagayan State University; Quezon City; On-site; PHP 279,000 - 670,000; Full time

Job summary

A prominent educational institution in Quezon City seeks an IT Operations professional to manage system-level support, telephony, security, and infrastructure management. The role requires strong communication and technical skills, along with the ability to perform multitasking effectively. The successful candidate will represent IT in meetings and handle complex technology-related issues, ensuring smooth operations across various systems. This position offers a dynamic work environment where attention to detail and self-initiative are critical.

Qualifications

• Experience working in an IT help desk environment with target-driven performance.
• Good technical skills for installation, configuration, and maintenance.
• Strong written and verbal communication skills in English.
• Self-starter with sense of urgency and ability to work under pressure.

Responsibilities

• Represent IT in front of Site Leaders.
• Provide telephony support including installation and troubleshooting.
• Attend to technology-related problems from clients.
• Ensure antivirus definitions and Microsoft patches are updated.
• Spend 60%-70% of time clearing trouble tickets.
• Perform site maintenance and safety checks of assigned equipment.
• Ensure antivirus definitions and Microsoft patches are updated.
• Spend 60%-70% of time clearing trouble tickets and work orders, making independent decisions to correct errors.
• Perform and test backups for onsite servers.
• Act as security analyst applying security controls and providing local security analysis.
• Manage local change management for infrastructure, application, and security.
• Handle remote application and software management.
• Conduct business continuity plan testing and provide recommendations.
• Control and manage all IT and infrastructure rooms (Genset, UPS, IT Room).
• Analyze WiFi intrusion with CDOC, manage WiFi access and passwords.
• Manage video conference room access control.
• Implement CNX local bots and automation.
• Support network data and voice implementation.

Skills

IT help desk experience

Technical skills for multi-user operating systems

Strong communication skills in English

Ability to multi-task

Attention to detail

Tools

Telephony systems

Security monitoring

Backup & recovery

CNX applications

Job description

IT Operations role responsible for system-level support, telephony, security, and infrastructure management at PHL Quezon City site.

Your Role

Key responsibilities include:

• Represent IT in front of Site Leaders.
• Coordinate as smart hands with portfolio and engineering workgroups.
• Provide telephony support including installation and troubleshooting of telephone sets and voice mailboxes.
• Perform hardware and software upgrades to peripheral equipment.
• Attend to break/fix engagements for technology-related problems from internal and external clients.
• Prepare, maintain, and submit reports and records of computer hardware and software inventory by site and system.
• Perform site maintenance and safety checks of assigned equipment.
• Ensure antivirus definitions and Microsoft patches are updated.
• Spend 60%-70% of time clearing trouble tickets and work orders, making independent decisions to correct errors.
• Perform and test backups for onsite servers.
• Act as security analyst applying security controls and providing local security analysis (SEP, Network capture, etc.).
• Manage local change management for infrastructure, application, and security.
• Handle remote application and software management.
• Conduct business continuity plan testing and provide recommendations.
• Control and manage all IT and infrastructure rooms (Genset, UPS, IT Room).
• Analyze WiFi intrusion with CDOC, manage WiFi access and passwords.
• Manage video conference room access control.
• Implement clients and CNX applications.
• Implement CNX local bots and automation.
• Support network data and voice implementation.

About You

The company is looking for:

• Experience working within an IT help desk environment with target-driven performance.
• Good technical skills related to multi-user operating systems, hardware, and software tools including installation, configuration, and maintenance.
• Strong written and verbal communication skills in English.
• Demonstrated ability to multi-task and meet timelines on deliverables.
• Self-starter with a sense of urgency and ability to work well under pressure.
• Strong attention to detail.

Career Progression

• Has developed specialized or multi-skills through job-related training and considerable on-the-job experience.
• Completes work with limited supervision and may act as an informal resource for less experienced colleagues.
• Identifies key issues and patterns from partial or conflicting data and takes a broad perspective to problems, spotting new, less obvious solutions.

This job may close before the stated closing date. You are encouraged to apply as soon as possible.