Accounts Receivables Team Lead - Collections

ICAP Management Services Ltd, Philippine Branch; Taguig; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

TP ICAP Group in Manila seeks an experienced Accounts Receivable Team Lead to manage a portfolio of senior clients and lead a regional AR team. You will ensure timely debt collection, accurate cash posting in Oracle AR, and high standards of governance.

The role requires supervising a Manila-based team, coordinating with global clients, and driving improvements in AR processes while meeting strict deadlines and audit requirements.

Qualifications

• Leadership experience coordinating Accounts Receivable teams across locations.
• Experience in collecting debt and managing aged debt in a financial services context.
• Ability to manage end-to-end data flow from trading systems to Finance.
• Proficient with Excel and reporting tools such as Hubble.

Responsibilities

• Oversee day-to-day supervision of Accounts Receivable team members based in Manila, covering global clients.
• Manage key client relationships and act as escalation contact for lower tier clients.
• Responsible for collection of outstanding debt and accurate cash allocation.
• Lead tracking and recovery of brokerage fees across a large client portfolio.
• Provide leadership and guidance to maintain morale and performance.
• Organize 1:1 and team meetings.
• Train staff to close skills gaps and achieve targets.
• Escalate issues to senior management as needed.
• Build professional relationships with clients and TP ICAP staff.
• Meet targets for cash collection and DSO.
• Coordinate with Cash Team for posting cash receipts in Oracle AR.
• Resolve client queries with knowledge of products and brokerage calculations.
• Ensure generation and delivery of invoices, trade recaps, and statements.
• Reconcile revenue and invoice files monthly.
• Perform debtor balance reconciliations.
• Create aged debt reports.
• Monitor overdue debts and take action.
• Understand end-to-end processes from trading to GL.
• Maintain intercompany records.
• Ensure client queries are tracked in JIRA and resolved.
• Provide AR procedure guidance to the team.
• Suggest improvements to systems and processes.
• Ensure compliance with policies and controls and track breaches.
• Meet audit requirements and deadlines.
• Collaborate with IT to integrate new business into AR.

Skills

Leadership

Financial services experience

Credit collection

Aged debt management

Client relationship management

Problem analysis

Deadline driven

Strong communication

Project management

Intercompany reconciliation

ERP systems

Oracle AR

Oracle E-Business Suite

Excel

Hubble reporting

Tools

Oracle AR

Oracle E-Business Suite

Hubble

Microsoft Excel

Job description

Group Overview

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role Overview

The candidate will be part of a global team that manages the receivables debt of the TP ICAP group. They will manage an individual portfolio of assigned senior clients, and all aspects of their clients’ debt profile with TP ICAP, and work with the clients and colleagues to ensure each clients’ debt profile is as minimal as possible. In addition, they will be responsible for ensuring that the team they are leading fulfil their individual debt management and associated obligations, as expected. As such it may be necessary for the successful candidate to work on a shift pattern, and potentially local public holidays, in accordance with the clients they manage, and appropriate deadlines.

Role Responsibilities

• Day to day supervision of Accounts Receivable team members based in Manila, but covering Global Clients, in multiple locations

• Manage key client relationships, and acting as an escalation contact for lower tier clients

• Responsible for the collection of outstanding debt including correct allocation of cash received

• Act as first point of escalation in the tracking & recovery of brokerage fees over a large portfolio of clients

• Provide leadership, direction, advice and guidance to the team, to maintain high levels of integrity, motivation and morale

• Organise 1:1 and team meetings

• Ensure that staff skills or knowledge gaps are met with appropriate training and development so staff can perform their roles to their maximum capability and fulfil their potential

• Ensure all staff who report to you are aware of how to escal…

• Identify issues and elevate to senior management as appropriate

• Build a professional working relationship with clients and TP ICAP employees

• Ensure team members meet their key targets as agreed with management e.g. cash collection, DSO etc

• Work with the Cash Team to ensure the timely and accurate posting of cash receipts into the Oracle AR sub-ledger

• Resolve all questions and queries by having a thorough understanding of all products and brokerage calculations

• Responsible for ensuring the generation, delivery and safe receipt of monthly invoices, trade recaps and Statement of Accounts for the clients you manage, and the clients that each member of your team has responsibility for.

• Ensure all revenue and invoice files are reconciled and accounted by month end deadlines

• Perform reconciliation of all debtor balances

• Create aged debt reports

• Monitor & review all overdue debts assigned to you and your team

• Understand the end-to-end process flow from trading systems through static data and invoicing to the general ledger

• Maintain accurate intercompany records

• Ensure all client queries are entered in the JIRA query resolution toll and resolved in a timely fashion

• Support the team giving guidance on Accounts Receivable procedures and processes

• Recommend and implement improvements to the systems, processes and procedures

• Ensure compliance with policies, guidelines and controls and monitor and record any breaches

• Meet audit requirements & deadlines

• Work with IT to ensure new business is integrated into AR and to ensure AR development requirements are met

Experience / Competences

Essential

• Leadership experience in an accounts receivable environment, interacting with stakeholders across multiple functions and locations

• Experience working in the financial services sector

• Experience of dealing with credit collection and managing aged debt

• Experience of dealing with complex client queries

• Understanding of end-to-end process and flow of data from upstream systems to Finance

• Skilled in the use of all Microsoft Office applications, specifically Excel and reporting packages such as Hubble.

• Experience of reporting in a KPI driven environment

• Experience of processing in a controls environment and evidence of controls process improvement

• Experience of working in a Corporate/large firm environment

• Skilled in ERP applications such as Oracle AR, Oracle E-Business Suite

• Demonstrated ability to build strong relationships across functional areas and with global colleagues.

• Ability to analyse problems, propose remedies and implement a solution

• Ability to react to changing requirements and adjust processes and approach

• Ability to work to tight deadlines and demonstrate initiative

• Strong organisational and project management skills

• Excellent written and oral communication skills
  

Desired

• Knowledge of front and back-office systems

• Understanding of Finance & Accounting principles