Strategic Collections Specialist – Hybrid (Ortigas)

Acxelsus; Pasig; Hybrid; PHP 450,000 - 600,000; Full time

Benefits offered by this job

Market-competitive salary

Health & group life Insurance

Fixed weekends off; Dayshift schedule

Paid time off and birthday leave

Learning & development

Employee recognition

Work-life balance

Diverse and positive work environment

Job summary

Acxelsus in Ortigas Center, Pasig seeks an experienced Accounts Receivable/Collections specialist to manage overdue accounts and improve cash flow. You will handle direct phone and email contact with customers, reconcile ledgers, and contribute to credit risk monitoring.

You'll work closely with the finance team on pre-due-date collections, month-end reporting, and adherence to company credit policies. Strong English communication and negotiation skills are essential for success.

Qualifications

• Strong negotiation and problem‑solving skills to identify payment issues and agree on realistic payment solutions.
• Excellent verbal and written English for professional communication with customers and internal teams.
• Bachelor's degree in relevant field and familiarity with AR/payments processes.

Responsibilities

• Overdue Account Follow-Up: contact customers by phone/email to secure payment commitments and reduce debt.
• Internal Dispute Resolution: coordinate with internal managers to resolve invoice disputes promptly.
• Clear Account Communication: explain payment terms and balances across channels.
• Ledger Reconciliation: offset credit notes against invoices and allocate unapplied payments.
• Credit Limit Monitoring: monitor balances and flag high-risk accounts; perform risk assessments.
• Doubtful Debt Provision: calculate provisions per policy.
• Month-End Credit Insurance Reporting: prepare required reports for insurers.
• Continuous Improvement: follow collections process and identify ways to improve.

Skills

Negotiation

Problem-solving

Communication

Active listening

Organization

Education

Bachelor's degree in Accountancy, Finance, Business Administration, or a related field

Tools

Excel

Creditor Watch

Microsoft Dynamics Business Central

Job description

Acxelsus in Ortigas Center, Pasig seeks an experienced Accounts Receivable/Collections specialist to manage overdue accounts and improve cash flow. You will handle direct phone and email contact with customers, reconcile ledgers, and contribute to credit risk monitoring.

You'll work closely with the finance team on pre-due-date collections, month-end reporting, and adherence to company credit policies. Strong English communication and negotiation skills are essential for success.