Cash Application Analyst - B2B Accounts

Gratitude Philippines; Manila; On-site; PHP 420,000 - 620,000; Full time

Job summary

Gratitude Philippines is seeking a Cash Application Analyst to accurately apply customer payments and reconcile accounts within a fast-paced B2B environment. The role requires 2–5 years in cash application/AR posting and familiarity with ERP systems like NetSuite, SAP, or Oracle.

You will investigate unapplied cash, perform payment research, and collaborate with Collections, Billing, and customers to resolve discrepancies while supporting month-end close and SLA targets.

Qualifications

• Bachelor’s degree in Commerce / Finance / Accounting.
• 2–5 years of relevant experience in B2B cash application / AR posting.
• Experience in cash application, bank reconciliations, payment research, and exception management in a high-volume environment.
• Experience working with ERP systems such as NetSuite, SAP, Oracle, or similar platforms and exposure to AR tools is preferred.
• Strong analytical skills, attention to detail, and proficiency in MS Office.
• Strong and effective communication and the ability to collaborate with internal and external stakeholders.

Responsibilities

• Process and apply customer payments received through ACH, Wire, Lockbox and other payment channels.
• Investigate unapplied or unidentified cash and perform payment research.
• Perform account reconciliations and resolve short payments and discrepancies.
• Collaborate with Collections, Billing, disputes and customers to resolve payment exceptions.
• Support month-end activities and maintain accurate transaction records.
• Ensure compliance with SLAs, productivity targets and quality standards.

Skills

Cash application

Bank reconciliations

Payment research

Exception management

MS Office

Communication

Education

Bachelor's degree in Commerce / Finance / Accounting

Tools

NetSuite

SAP

Oracle

AR tools

Job description

Job title: Cash Application Analyst – B2B Accounts Receivable

Experience: 2–5 years in B2B cash application / AR posting

Industry: B2B / SaaS / Technology / Shared Services

Role Summary:

Responsible for accurate and timely application of customer payments, reconciliation of accounts and resolution of cash exceptions to support efficient cash flow management and reduce unapplied cash. Candidates should be open to working in

US shifts to support customers across delivery locations.

Key Responsibilities:

• Relevant experience in Accounts Receivable, B2B Cash Application, or Order-to-Cash processes in a shared services environment is preferred.
• Process and apply customer payments received through ACH, Wire, Lockbox and other payment channels.
• Investigate unapplied or unidentified cash and perform payment research.
• Perform account reconciliations and resolve short payments and discrepancies.
• Collaborate with Collections, Billing, disputes and customers to resolve payment exceptions.
• Support month-end activities and maintain accurate transaction records.
• Ensure compliance with SLAs, productivity targets and quality standards.

Required Skills:

• Bachelor's degree in Commerce / Finance / Accounting
• 2-5 years of relevant experience
• Experience in cash application, bank reconciliations, payment research, and exception management in a high-volume environment.
• Experience working with ERP systems such as NetSuite, SAP, Oracle, or similar platforms and exposure to AR tools is preferred.
• Strong analytical skills, attention to detail, and proficiency in MS Office required.
• Strong and Effective communication and the ability to collaborate with internal and external stakeholders.