Accounts Receivable Operations Manager Cebu

Cognizant; Cebu City; On-site; PHP 1,400,000 - 2,100,000; Full time

Job summary

Cognizant Philippines in Cebu City seeks an experienced Finance and Accounts leader to oversee OTC/PTP/RTR deliverables, ensuring end-to-end process integrity and strict governance. You will drive client satisfaction, publish key metrics, and manage escalations while aligning with US GAAP standards.

This role emphasizes people management, training, performance appraisals for executives and SMEs, and ongoing process improvements.

Qualifications

• 2 years of college or a degree in Commerce, Accounts, or MBA.
• 12-15 years of BPO experience with at least 10+ years in Finance and Accounts (OTC/PTP/RTR).
• Strong knowledge of US GAAP and end-to-end OTC/PTP/RTR processes.
• Excellent client communication and governance skills.

Responsibilities

• Responsible for OTC/PTP/RTR deliverables and end-to-end cycle.
• Publish metrics and dashboards to the client.
• Manage client communications and escalations.
• Lead training and performance appraisals for executives and SMEs.
• Drive process improvements and maintain governance (SLA, policy).
• Oversee team cohesion, mentoring, and attrition management.

Skills

US GAAP policies

MS Excel

PowerPoint

Production Management

SLA calculations

People Management

Supervisory skills

Reporting

P&L responsibility

Client communications

Education

Commerce/Accounts/MBA degree

Tools

MS Office

Job description

• Responsible for the OTC/PTP/RTR processes overall deliverables
• Good understanding of end to end OTC/PTP/RTR cycle
• AR Collections experience of 8+ years
• Sets the goals and targets for the process/people
• Responsible for publishing the metrics, dashboards to the client.
• Manage client communication and expectations
• Manage customer escalations with appropriate response (Written and Verbal)
• Ensures Process governance effective controls in place,(SLA, operational parameters, policy compliance with leave)
• Maintain current understanding of policies and procedures and communicate the same to the team
• Initiate and drive process improvements to ensure adequate value to the client and process
• Oversee and ensure training is on track and is completed by the prescribed timelines
• Comprehend performance measurement and conduct appraisals for Executives and SMEs
• Responsible for Team management Cohesion, motivation, mentoring, managing attrition
• Client management on day to day operation, first point of contact for any escalations; acknowledge and resolve escalations on a priority basis
• Working knowledge of reporting requirements and responsible for timely and accuracy of Internal Management and Client reports
• Conduct and lead the process reviews with Client providing comprehensive update on the process and future plans
• Adhering to Client SLA

Technical Skills and Experience/Qualification

• Good/Fair understanding of US GAAP policies and procedures
• Advance Level computer skills in MS Office especially Excel and Power point presentations
• Production Management - Production & Quality
• Excellent understanding of SLA calculations
• People Management
• Supervisory skills; Manage client escalations, Delegation & Control
• Reporting skills End to end metrics
• Responsible for the P&L

Soft Skills and Abilities

Required

• Build Innovation mind set in the team
• Strong analytical ability
• Functions effectively within a team
• Accuracy, ability to operate a system to perfection and persistence in routine work
• Client communication skills on day to day operations.
• Confidentiality

Qualifications

• Completed 2 Years in College/Bachelor/Masters in Commerce or Accounts or MBA
• 12 - 15 years of BPO experience with at least 10+ years in Finance and Accounts domain (Preferably OTC/PTP/RTR).