Accounts Transaction Processing - Service Delivery Ops Manager - PTP/OTC/RTR

Siegen HR Solutions; Manila; On-site; PHP 892,800 - 1,339,200; Full time

Job summary

A staffing solutions provider seeks an Accounts Transaction Processing - Service Delivery Ops Manager. This role focuses on optimizing finance and accounting processes across clients in a BPO setting. The ideal candidate should have over 5 years of managerial experience and extensive knowledge of finance systems. Responsibilities include partnering with stakeholders to enhance processes, conducting assessments, and leading transformational projects. Strong communication and leadership skills are vital, alongside the ability to adapt to changing client needs.

Qualifications

• Minimum 5 years managerial experience in a relevant field is mandatory.
• Extensive BPO experience managing multiple clients across various industries.
• Experience in leading technology change and driving process transformation.

Responsibilities

• Partner with stakeholders to optimize client processes.
• Conduct assessments and standardize finance & accounting processes.
• Lead special projects and demonstrate expert finance knowledge.

Skills

Process management

Analytical skills

Leadership skills

Communication skills

Organizational skills

Education

Graduate of a relevant course (Business, Finance, Accounting, or Engineering)

Job description

Accounts Transaction Processing - Service Delivery Ops Manager - PTP/OTC/RTR

Job Openings Accounts Transaction Processing - Service Delivery Ops Manager - PTP/OTC/RTR

About the job Accounts Transaction Processing - Service Delivery Ops Manager - PTP/OTC/RTR

OVERALL PURPOSE:Collaborate with Delivery teams to evaluate current process, identify opportunities for improvement, drive replication of best practices and recommend roadmap for process transformation.

KEY RESPONSIBILITIES:

• Partner with internal stakeholders to improve client processes and drive value through process optimization
• Conduct process maturity assessments and implement standardization of finance & accounting processes across multiple customers.
• Drive replication of industry best practices and process benchmarking analysis
• Conduct SLA/KPI evaluations and recommend changes
• Participate in/lead special projects as needed
• Demonstrate expert knowledge of finance and accounting processes (Procure to Pay, Record to Report or Order to Cash) and related systems to effectively perform responsibilities
• Act as subject matter expert for team members, peers and/or clients as assigned
• Build relationship with other teams and corporate resources

OVERALL PURPOSE:Collaborate with Delivery teams to evaluate current process, identify opportunities for improvement, drive replication of best practices and recommend roadmap for process transformation.

KEY RESPONSIBILITIES:

• Partner with internal stakeholders to improve client processes and drive value through process optimization
• Conduct process maturity assessments and implement standardization of finance & accounting processes across multiple customers.
• Drive replication of industry best practices and process benchmarking analysis
• Conduct SLA/KPI evaluations and recommend changes
• Participate in/lead special projects as needed
• Demonstrate expert knowledge of finance and accounting processes (Procure to Pay, Record to Report or Order to Cash) and related systems to effectively perform responsibilities
• Act as subject matter expert for team members, peers and/or clients as assigned
• Build relationship with other teams and corporate resources

SKILLS AND QUALIFICATIONS:

• Graduate of a relevant course, Business, Finance, Accounting, or Engineering
• Minimum 5 years managerial experience (non-negotiable)
• Experience in process management and transformation
• Extensive BPO experience in managing multiple deals/clients across different industries. Finance and accounting experience and/or accounts payables or controls is required
• Has demonstrated ability to lead technology change (elimination of manual effort, thru system automation)
• Management reporting experience
• Managing measured productivity of team
• Can demonstrate flexibility and agility to changing client needs
• Strong analytical and leadership skills
• Strong communication skills with all levels of employees and management
• Ability to perform special projects as needed in addition to daily responsibilities
• Strong organizational skills
• Flexibility to work straight night shift and overtime; or swing shift.
• Subject matter experts in required domain (PTP, RTR or OTC)
• Should have driven transformation projects and have good understanding of industry best practices
• Should have clarity about process outcomes and their drivers
• Stakeholder management, change management, good articulation and presentation skills
• Should be ready to work as an individual contributor
• Understanding of Sourcing and Procurement functions
• Has experience in transformation or driving process improvement projects