B-2-B AR Portfolio Management and Collections Team Lead

Tata Consultancy Services; Taguig; On-site; PHP 700,000 - 900,000; Full time

Job summary

Hammerjack Pty Ltd seeks a B2B AR Portfolio Management and Collections Team Lead to drive aging management, dispute resolution and account ownership. You will lead a team, monitor payment trends and ensure timely collections in a fast-paced O2C environment.

Responsibilities include maintaining detailed records, escalating high-risk accounts, and coordinating with Cash Application to resolve unapplied payments. Experience with ERP systems and collection tools is essential.

Qualifications

• 5-7 years in B2B AR Portfolio Management and Collections
• Experience leading a collections team in O2C environment
• Strong analytical and Excel skills (VLOOKUP, Pivot)

Responsibilities

• Monitor aging, overdue balances, payment trends and disputes
• Identify high-risk accounts and escalate to management
• Maintain detailed notes, action plans and customer records
• Track payment activity and resolve missed/short-paid invoices
• Coordinate with Cash Application to resolve unapplied payments
• Perform account reconciliations and validate balances
• Investigate deductions, credits, write-offs and offsets
• Maintain customer master data and portfolio status reports
• Provide regular aging analysis and KPI updates

Skills

Team leadership

AR Portfolio Management

Collections

Analytical skills

Excel

Tools

High Radius

Oracle Collections

Job description

Role Name B-2-B AR Portfolio Management and Collections Team Lead

Preferred Experience Range : 5 to 7 years of experience in B2B AR Portfolio Management and

Collections specifically in the Order to Cash Environment

Experienced in a Team Leading role in managing B2B AR Portfolio Management

Location BGC, Taguig – Philippines

Shift Timings Mon to Fri, should be open to work on Night Shift as per business and client requirements. Work as per TCS working policy.

Domain and Primary

Requirement

Portfolio Management & Account Ownership

Monitor account aging, overdue balances, payment trends,

dispute balances, deductions, and credit exposure.

Identify high-risk accounts and proactively escalation concerns to

management and stakeholders.

Maintain detailed account notes, action plans, and customer

communication records.

Monitor customer payment activity and identify missed, delayed,

short-paid, or partially paid invoices.

Review customer remittances and payment commitments to

ensure timely resolution.

Follow up on broken promises to pay and payment discrepancies.

Coordinate with Cash Application teams to resolve unapplied and

unidentified payments.

Conduct regular outbound communication through mail with

customer Accounts Payable, Finance, and Account manager

contacts.

JD- Accounts Receivable Management and Collections Team Lead

Build strong customer relationships while maintaining compliance

with policies.

Manage daily collections activities and prioritize accounts based

on risk, aging, and financial exposure.

Escalate unresolved issues through appropriate management

channels.

Perform detailed account reconciliations to validate outstanding

balances and ensure account accuracy.

Research and resolve unapplied cash, open credits, duplicate

payments, and account discrepancies.

Ensure customers receive timely invoices, statements, and

supporting documentation.

Investigate customer deductions, claims, and credit requests.

Monitor dispute aging and aggressively drive closure of open

issues.

Review customer credit applications and supporting Assist in

gathering financial information and customer references.

Maintain accurate customer master data and account records.

Research and validate write-off and offset requests.

Maintain portfolio performance reports and account status

updates.

Analyze aging reports and identify trends impacting collections

and cash flow.

Track key performance indicators and support management

reporting requirements.

Special Should have experience in working on accounting ERP`s and

different collection tools like High Radius, Oracle Collections etc

Strong analytical and problem-solving skills

SLA Management, must possess functional and strategic knowledge

of domain to manage and add value to the metrices

Client management and effective delivering on the expectations set

by the client on daily and monthly basis.

Strong analytical and Excel skills, including v-lookups and pivot

tables.