Accounts Receivable Collections Specialist

ContactPoint360; Cebu City; On-site; PHP 223,000 - 402,000; Full time

Job summary

ContactPoint360 is seeking an Accounts Receivable Associate to monitor aging, follow up on invoices, and resolve payment discrepancies. You will collaborate with Sales, Customer Service, and Billing to ensure timely collections and maintain accurate records.

Requirements include business fluency in English, strong time management, precision, independent work style, teamwork, and proficiency in Excel. This role emphasizes compliance with company policies and procedures and offers opportunities to

Qualifications

• Business fluent in English
• Strong time management and ability to manage competing priorities
• Precise, structured and independent way of working with high-quality standards
• Team-player capable of working both collaboratively and independently
• Proficiency in Microsoft Excel

Responsibilities

• Monitor and manage the aging of accounts receivable to ensure timely collections
• Contact customers via phone, email, and written correspondence to follow up on outstanding invoices
• Investigate and resolve payment discrepancies, disputes, and short payments
• Collaborate with internal departments (Sales, Customer Service, Billing) to resolve customer issues
• Maintain detailed records of collection activities and customer communications
• Recommend accounts for escalation, write-off, or legal action when necessary
• Ensure compliance with company policies and procedures, as well as applicable regulations

Skills

Business English

Time management

Attention to detail

Independent worker

Team player

Tools

Microsoft Excel

Job description

About the role

Monitor and manage the aging of accounts receivable to ensure timely collections. Contact customers via phone, email, and written correspondence to follow up on outstanding invoices. Investigate and resolve payment discrepancies, disputes, and short payments. Collaborate with internal departments (Sales, Customer Service, Billing) to resolve customer issues. Maintain detailed records of collection activities and customer communications. Recommend accounts for escalation, write-off, or legal action when necessary. Ensure compliance with company policies and procedures, as well as applicable regulations.

Key responsibilities

• Monitor and manage the aging of accounts receivable to ensure timely collections
• Contact customers via phone, email, and written correspondence to follow up on outstanding invoices
• Investigate and resolve payment discrepancies, disputes, and short payments
• Collaborate with internal departments (Sales, Customer Service, Billing) to resolve customer issues
• Maintain detailed records of collection activities and customer communications
• Recommend accounts for escalation, write-off, or legal action when necessary
• Ensure compliance with company policies and procedures, as well as applicable regulations

About you

• Business fluent in English
• Strong time management and ability to manage competing priorities
• Precise, structured and independent way of working with high-quality standards
• Team-player capable of working both collaboratively and independently
• Proficiency in Microsoft Excel