Accounts Receivable / Collections Officers (WFO: Makati)

Cloudstaff Pty; Philippines; On-site; PHP 480,000 - 640,000; Full time

Job summary

Fork Force seeks an experienced accounts receivable specialist to manage a portfolio of customers and drive debt collection in a fast-paced environment.

You will handle AR emails, calls, credits and refunds, and liaise with sales, hire, service and parts teams to resolve outstanding balances.

Applicants should have a minimum of 2 years in accounts receivable, strong English communication, and a proven track record of meeting KPIs.

Qualifications

• Minimum 2 years in accounts receivable or debtor management.
• Experience calling customers to collect outstanding debts.
• Strong written and verbal English skills.

Responsibilities

• Manage Accounts Receivable inbox and daily activity.
• Make collections calls and document notes in Baseplan.
• Review credit applications and process credits/adjustments.
• Coordinate with Sales, Hire, Service and Parts teams to resolve balances.
• Monitor delinquency risks and follow up on disputes and refunds.
• Liaise with external debt collectors under supervision.

Skills

Accounts receivable

Debt collection

English communication

KPI driven

Tools

Baseplan

Payway

Job description

The Company

Fork Force offers a branch and service network across Australia with an extensive range of material handling equipment for sale and hire, including but not limited to New and Used Forklifts, Telehandlers, Walkie Stackers & Pallet Trucks, ranging from 1 tonne up to 48 tonnes.

Overarching Job Description

Be responsible for managing a group of customers providing end-to-end accounts receivable and debt management services.

Key Tasks

• Calling customers to collect outstanding debts as they fall due
• Liaising with key internal stakeholders of sales, hire, service & retail parts departments

Detailed Task

• Managing Accounts Receivable e-mail inbox
• Collections – Contacting customers & entering notes in Baseplan (outbound new calls)
• Continuous review of customer payment reisk factors
• Daily follow ups from collections calls (outbound follow up calls)
• Review new customer credit applications
• Credits for customers (corrections, adjustments)
• Follow up of Payway Rejections
• Rounding of payments (journal entries)
• Lifting credit holds (clear instruction - sales not to collect on behalf of AR)
• Disputes (invoices/customer) Staff/Register
• Review Daily Creditor Watch Report and check account status for Credit Score Changes/Defaults/Court Actions/Administratons
• Investigating credit amounts on customers
• Refunds for Customers (corrections, overpayments, credits)
• Dealing with external debt collectors (Finance Manager to review before sending)
• Follow up disclaimer and request pick up of equipment
• Occasionally fills out supplier forms (Finance Manager to review before sending)
• Update direct debit/cease direct debit for existing customers
• Set up New Customer for Direct Debit in Payway
• Update Direct Debit Customers in Payway for CPI increase
• Change of customer/contract (new owners/ABN) Emails & Follow ups
• Be back-up officer to process receipts and allocate invoices to payments

A minimum of 2 years experience in accounts receivable / debtor management, Experience in tasks in the Job Description, Experience working to KPI's, Experience incalling customers to collect outstanding debts when they are due and ensuring timely follow-up on collection calls., Exceptional written and verbal English skills