Accounts Receivable / Collections Officers (WFO: Ortigas)

Cloudstaff Philippines Inc.; Eastern Manila District; On-site; PHP 300,000 - 520,000; Full time

Benefits offered by this job

Health and life insurance

Flexible leave credits

Career advancement

Company PC and fiber internet

Social clubs / employee engagement

Job summary

Cloudstaff Philippines Inc. is seeking an accounts receivable specialist to manage end-to-end collections and debtor management for customers, coordinating with sales, hire, service, and parts teams.

Strong English skills and experience with KPI-driven targets are required. The role involves checking payment statuses, contacting customers, and ensuring timely follow-ups while maintaining accurate records in Payway and Baseplan.

Qualifications

• A minimum of 2 years experience in accounts receivable / debtor management.
• Experience performing tasks described in the job description.
• Experience working to KPIs.
• Experience calling customers to collect outstanding debts when due and following up on calls.
• Exceptional written and verbal English skills.

Responsibilities

• Calling customers to collect outstanding debts as they fall due.
• Liaising with internal stakeholders in sales, hire, service & parts departments.
• Be back-up officer to process receipts and allocate invoices to payments.
• Review creditor watch reports and monitor account status for changes.

Skills

Accounts Receivable

Debt collection

Customer communication

KPI driven

Tools

Baseplan

Payway

Job description

Job Description

Fork Force offers a branch and service network across Australia with an extensive range of material handling equipment for sale and hire, including but not limited to New and Used Forklifts, Telehandlers, Walkie Stackers & Pallet Trucks, ranging from 1 tonne up to 48 tonnes.

Overarching Job Description

Be responsible for managing a group of customers providing end-to-end accounts receivable and debt management services.

Key Tasks

• Calling customers to collect outstanding debts as they fall due
• Liaising with key internal stakeholders of sales, hire, service & retail parts departments

Detailed Task

• Managing Accounts Receivable e-mail inbox
• Collections – Contacting customers & entering notes in Baseplan (outbound new calls)
• Continuous review of customer payment reisk factors
• Daily follow ups from collections calls (outbound follow up calls)
• Review new customer credit applications
• Credits for customers (corrections, adjustments)
• Follow up of Payway Rejections
• Rounding of payments (journal entries)
• Lifting credit holds (clear instruction - sales not to collect on behalf of AR)
• Disputes (invoices/customer) Staff/Register
• Review Daily Creditor Watch Report and check account status for Credit Score Changes/Defaults/Court Actions/Administratons
• Investigating credit amounts on customers
• Refunds for Customers (corrections, overpayments, credits)
• Dealing with external debt collectors (Finance Manager to review before sending)
• Follow up disclaimer and request pick up of equipment
• Occasionally fills out supplier forms (Finance Manager to review before sending)
• Update direct debit/cease direct debit for existing customers
• Set up New Customer for Direct Debit in Payway
• Update Direct Debit Customers in Payway for CPI increase
• Change of customer/contract (new owners/ABN) Emails & Follow ups
• Be back-up officer to process receipts and allocate invoices to payments

Qualifications and Requirements

• A minimum of 2 years experience in accounts receivable / debtor management
• Experience in tasks in the Job Description
• Experience working to KPI's
• Experience incalling customers to collect outstanding debts when they are due and ensuring timely follow-up on collection calls.
• Exceptional written and verbal English skills

Perks and Benefits

• Comprehensive health and life insurance starting on your 16th day of employment, including coverage for one free dependent
• Flexible leave credits that can be used for vacation, emergencies, and sick leave
• Exciting Mid-Year Parties with giveaways and cash prizes!
• Endless opportunities for career advancement
• We set you up for success with a company-provided PC/laptop and fiber internet connection
• Tech-on-Wheels support
• Join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and networking opportunities
• Unlimited cash incentives for successful referrals
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points – redeemable for useful items like appliances, kitchen gadgets, and more

CLOUDSTAFF: BUILD YOUR CAREER, ANYWHERE

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

WHY CLOUDSTAFF IS THE #1 WORKPLACE?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.