Accounts Receivable Collections Associate | WFH | Day Shift | Day 1 HMO

Emapta; Pampanga; Remote; PHP 480,000 - 640,000; Full time

Benefits offered by this job

Day 1 HMO coverage

Competitive Salary Package

Day Shift Schedule

Permanent WFH arrangement

Fixed weekends off

Salary Advance Program

Upskilling through Emapta Academy

Gym access

Lifestyle perks

Employee referral incentives

Annual leave credits

Engaging activities

Mentorship with global leaders

Job summary

Emapta Philippines seeks an Accounts Receivable Collections Associate to support an Australian education provider. You will manage customer accounts, send reminders, and resolve invoicing issues from a fully remote setup.

The role requires 1–2 years in accounting, familiarity with Australian standards, and strong English communication. Enjoy permanent WFH, day shifts, weekends off, and opportunities for upskilling and career growth with a global team.

Qualifications

• Bachelor's degree in Accounting or Finance.
• 1–2 years of progressive accounting experience, preferably in accounts receivable, customer service, or collections.
• Experience with Australian clients and familiarity with Australian accounting standards and tax requirements.
• Basic knowledge of accounts receivable principles, invoicing procedures, and financial documentation.
• Excellent verbal and written English communication skills.

Responsibilities

• Monitor and manage the customer accounts inbox to ensure timely responses and efficient account administration.
• Send invoice reminders and customer statements within established timelines.
• Process invoice adjustments and update customer account records accurately.
• Respond to customer inquiries about invoices, payment obligations, and account details with clarity and professionalism.
• Conduct outbound calls to customers regarding outstanding enrolment fees.

Skills

Accounts receivable

Excel

QuickBooks

English proficiency

Education

Bachelor's degree in Accounting or Finance

Tools

Microsoft Excel

Google Sheets

Job description

Champion Accounts Receivable Excellence Across Australia's Growing Student Education Sector

Every student's academic journey deserves a financial foundation built on trust. Excel as an Accounts Receivable Collections Associate supporting an Australian education provider specializing in selective school preparation and academic enrichment. Contribute to sustainable education services and positive family relationships. Through Emapta, gain international finance exposure, permanent remote flexibility, continuous upskilling, and long-term career growth alongside top 1% talent.

Job Overview

• Employment type: Full-time
• Shift: Day Shift, Weekends Off
• Work setup: Work From Home

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift Schedule
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (eligibility and approval subject to bank assessment; available to account holders with a minimum of 6 months of company tenure)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms in Ortigas and Makati, with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• A total of 20 annual leave credits to use at your discretion, including 5 credits convertible to cash
• Fun employee engagement activities
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Education & Credentials

• Bachelor's degree in Accounting or Finance.

Professional Experience

• 1 to 2 years of progressive accounting experience, preferably in accounts receivable, customer service, or collections.
• Previous experience with Australian clients and familiarity with Australian accounting standards and tax requirements.

Technical Competence

• Basic knowledge of accounts receivable principles, invoicing procedures, and financial documentation.
• Proficiency in Microsoft Excel, Google Docs, and Google Sheets.
• Experience with QuickBooks or similar accounting software.

Language & Communication

• Excellent verbal and written English communication skills.
• Proven ability to compose clear, professional, and customer-friendly correspondence.
• Confidence in conducting outbound calls and discussing invoices, outstanding balances, and payment arrangements.
• Ability to handle sensitive financial conversations with empathy, professionalism, and discretion.

Emotional Intelligence

• Strong emotional intelligence, with the ability to manage personal emotions and demonstrate empathy toward customers.
• Excellent interpersonal skills, with the ability to remain calm, composed, and effective in challenging situations.

Professional Attributes

• Strong attention to detail, accuracy, and organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proactive problem-solving skills and a customer-focused approach to accounts receivable and collections.

Your Daily Tasks

Customer Account Management

• Monitor and manage the customer accounts inbox to ensure timely responses and efficient account administration.
• Send invoice reminders and customer statements within established timelines.
• Process invoice adjustments and update customer account records accurately.

Communication

• Respond to customer inquiries about invoices, payment obligations, and account details with clarity and professionalism.
• Communicate invoice updates, payment information, and resolutions to customers and internal teams.
• Draft and send clear, professional, and customer-friendly correspondence that demonstrates empathy and strong emotional intelligence.
• Conduct outbound calls to customers regarding outstanding enrolment fees.
• Explain invoices, outstanding balances, and available payment plans clearly and professionally.
• Document customer calls, maintain accurate communication records, and track required follow-ups.

Technical and Administrative Duties

• Maintain accurate financial records and document customer interactions in the accounts receivable system.
• Collaborate with the Finance team to reconcile customer payments and resolve account discrepancies.
• Support periodic financial audits and complete general administrative tasks as required.
• Assist with general accounting functions across the organization as needed.

Team Collaboration

• Collaborate with team members to evaluate and enhance invoicing processes.
• Participate in team meetings and recommend improvements to customer service quality and operational efficiency.

About the Client

Our client is an established Australian education provider specializing in academic enrichment and selective school preparation. Founded in 2015, they help students achieve academic excellence through Opportunity Class preparation, Selective High School entrance courses, and English and Mathematics tuition. With multiple learning centers across Sydney and online programs, they offer structured lessons, experienced tutors, personalized feedback, and comprehensive educational resources. Their student-focused approach strengthens academic confidence, supports individual learning needs, and prepares young learners for future educational success.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.