Senior Accounts Payable Advisor | Onsite | Flexible Shift | Up to PHP50K

Emapta; Makati; Hybrid; PHP 508,000 - 608,000; Full time

Benefits offered by this job

Day 1 HMO coverage

Office in Makati

Fixed weekends off

Salary advance program

Emapta Academy upskilling

Gym access

Lifestyle perks

Employee referral incentives

20 annual leaves

Mentorship and global exposure

Career growth opportunities

Job summary

Emapta Philippines is seeking a Senior Accounts Payable Advisor to move beyond transactional AP work and own commission processing while managing cases, escalations, and partner relationships across an international education environment.

You will be onsite in Makati with flexible shifts and a focus on accuracy, SLA adherence, and strong communication with global stakeholders. This role offers growth, mentorship, and a comprehensive benefits package including HMO and weekends off.

Qualifications

• Bachelor's degree in Accounting, Finance, or a related field.
• Minimum of 2 years of hands-on Accounts Payable experience in an outsourced AP team.
• Proven relationship management experience with internal teams, vendors and stakeholders.
• Experience with global payments and bank payment processes.
• Experience using case management systems and AP query resolution.
• Strong Excel skills and experience with corporate reporting tools.
• Knowledge of cloud-based finance systems is a plus (Salesforce, FinancialForce, Varicent).
• Excellent communication, analytical and detail-oriented abilities.
• Eligibility to work in the Philippines.

Responsibilities

• Serve as the SME for end-to-end commission processes and policies.
• Own and manage cases for assigned agents and meet SLAs.
• Coordinate with internal stakeholders to resolve commission and payment issues.
• Prepare monthly performance and agent satisfaction reports.
• Mentor and support global teams across regions.

Skills

Accounts Payable

Relationship management

Analytics & reporting

Microsoft Excel

Global payments knowledge

Case management systems

Communication skills

Independent work

Education

Bachelors in Accounting/Finance

Tools

Salesforce

FinancialForce

Varicent

Job description

Take Accounts Payable Beyond Transactions Into International Relationship Management

Move beyond transactional AP work and become the trusted connection between payments, service performance, and international stakeholders. As a Senior Accounts Payable Advisor, you'll take ownership of commission processing while managing cases, escalations, and partner relationships across an international education environment. Your financial accuracy and communication skills will directly influence service quality and stakeholder confidence. With Emapta, build a long-term international career offering stability, continuous development, international exposure, work-life balance, and opportunities for meaningful progression.

Your Global Finance Career at a Glance

• Employment Type: Full-time
• Shift: Flexible Shift (11:00 AM-8:00 PM or 7:00 AM-4:00 PM), Weekends Off
• Work Setup: Onsite, Makati
• Salary: PHP 50,000

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Bachelor's degree in Accounting, Finance, or a related field
• Minimum of 2 years of strong, hands-on Accounts Payable experience within an outsourced AP team
• Proven relationship management experience, with the ability to build and maintain effective relationships with internal teams, vendors, and other stakeholders
• Experience working within a global services organization and collaborating with diverse teams and cultures
• Strong knowledge of Accounts Payable and finance processes, including exposure to global payments and bank payment processes
• Experience using case management systems and managing AP queries through resolution
• Experience monitoring and reporting against SLAs, KPIs, and performance measures
• Advanced Microsoft Excel skills and experience using corporate reporting tools
• Knowledge of cloud-based finance systems; Salesforce, FinancialForce, or Varicent experience is an advantage
• Strong analytical, problem-solving, and attention-to-detail skills
• Excellent written and verbal communication skills, including professional communication through Microsoft Teams
• Ability to work independently, prioritize competing tasks, and perform effectively in a fast-paced environment
• Collaborative, flexible, and solution-focused approach to working with colleagues and stakeholders
• Understanding of higher education and international student requirements is an advantage
• Eligibility to work in the Philippines

Your Daily Tasks

Case Management

• Serve as the subject matter expert for end-to-end commission processes and policies.
• Own and manage cases for assigned agents.
• Meet or exceed established service-level agreements (SLAs), including First Response (FR), First Time Fix (FTF), Mean Time to Resolve (MTTR), and Keeping in Touch (KIT).
• Ensure accurate triage, classification, and categorization of cases.
• Promote the Varicent self-service platform to agents.
• Serve as the designated escalation point for assigned agents.

Relationship Management

• Monitor commission clawbacks, elevate issues as required, and keep agents informed.
• Conduct monthly touchpoint meetings with assigned agents, primarily across North America, South America, and Latin America.
• Build effective working relationships with global marketing and regional offices, joint venture finance teams, Central Accounting teams supporting DE and FOC Billing, and GRU teams supporting general performance, bonuses, and incentives.
• Identify process gaps and recommend improvements.

Performance Management

• Support the development and improvement of commission processes and systems.
• Understand, communicate, and meet established SLAs and KPIs.
• Prepare monthly performance reports covering SLA performance and self-service adoption.
• Report agent satisfaction results quarterly.
• Prepare case status reports for internal and external stakeholders.
• Manage end-to-end commission processing for assigned companies, including payment execution, agent communication, and remittance advice.
• Coordinate with internal stakeholders to resolve commission and payment issues.
• Identify and implement opportunities to improve commission processes and systems.

About the Client

Our client is a leading international education organization that connects students with universities and study opportunities worldwide. They partner with universities to expand global reach through student recruitment, pathway programs, admissions support, market insights, and education services. With operations and partnerships spanning multiple countries, they help international students navigate their education journey while supporting institutions in reaching diverse global markets. Their international network creates meaningful connections among students, education partners, universities, and teams across cultures.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.