Accounts Receivable Associate_ Hybrid

HRTX; Philippines; On-site; PHP 300,000 - 360,000; Full time

Job summary

HRTX is seeking an Accounts Receivable Associate to support hybrid work arrangements in the Philippines. You will handle billing and AR queries, reconcile customer balances, process deposits, and collaborate with GSC/LSC teams to resolve escalations.

The role requires accuracy in reconciliations, attention to aged balances, and providing reporting support. The position emphasizes cross-functional coordination, issue escalation, and ongoing process improvements to enhance efficiency.

Qualifications

• Process queries and escalations in Billing and Accounts Receivable (AR).
• Reconcile customer balances; handle cash application, journal entries, write-offs and retainer offsets.

Responsibilities

• Conduct reconciliation of customer balances and be able to do cash application, journal entries, write-off and retainer offset activities.
• Processing of customer deposit refund.
• Coordinate with various teams within the GSC, centre teams and LSC teams as necessary to effectively close out any query or escalations.
• Escalation of critical issues to team leads and manager to help reach a quick resolution.
• Identify process improvements and deliver agreed process efficiency/effectiveness and contribute to improvement in other processes both within and beyond the team.
• Serve as SME and point of contact for aged customer balances.
• Responsible for reviewing and clearing customer account balances.
• Provide Reporting support to Team Leads and Manager.

Skills

Billing & AR

Cash application

Journal entries

Deposit refunds

Inter-team coordination

Escalation management

Process improvement

Aged balances SME

Balance reviews

Reporting support

Job description

About the job Accounts Receivable Associate_ Hybrid

Overall Responsibilities:

To process all queries and escalations in relation to Billing and Accounts Receivable processes. To accurately and comprehensively provides necessary resolution and recommendation to satisfy the requirements of customers or LSC points-of-contact within the defined Service Level Agreements.

Key Responsibilities:

• Conduct reconciliation of customer balances and be able to do cash application, journal entries, write-off and retainer offset activities.
• Processing of customer deposit refund.
• Coordinate with various teams within the GSC, centre teams and LSC teams as necessary to effectively close out any query or escalations.
• Escalation of critical issues to team leads and manager to help reach a quick resolution.
• Identify process improvements and deliver agreed process efficiency/effectiveness and contribute to improvement in other processes both within and beyond the team.
• Serve as SME and point of contact for aged customer balances.
• Responsible for reviewing and clearing customer account balances.
• Provide Reporting support to Team Leads and Manager.