Finance Service Desk Analyst (O2C - Accounts Receivable)

Proselect Management Inc; Taguig; On-site; PHP 446,400 - 669,600; Full time

Job summary

A prominent management consultancy in Metro Manila is looking for a motivated professional to handle billing and collections responsibilities. You will resolve queries, escalate critical issues, and maintain process documentation. The ideal candidate will have a degree in Accounting, Finance, or Business, with over 2 years of O2C experience in a multinational setup. Strong communication and problem-solving skills are essential for this role, which requires excellent organizational abilities and proficiency in accounting systems.

Qualifications

• 2+ years O2C experience in a multinational environment.
• Strong customer service, communication, and problem-solving skills.
• Highly organized, able to multitask under pressure.

Responsibilities

• Resolve Billing, AR, and Collections queries and escalations on time.
• Investigate issues with necessary teams for resolution.
• Escalate critical cases for quick action.

Skills

Customer service skills

Problem-solving skills

Communication skills

Organizational skills

O2C experience

Knowledge of Billing, AR, Collections

Ability to work under pressure

Education

Degree in Accounting, Finance, or Business

Tools

Accounting systems/applications

Job description

Key Responsibilities

• Resolve Billing, AR, and Collections queries and escalations on time
• Investigate issues and coordinate with GSC and LSC teams for resolution
• Escalate critical cases to the manager for quick action
• Analyze escalations and recommend preventive solutions
• Identify and implement process improvements
• Conduct process training for team members
• Maintain complete and updated process documentation

Qualifications

• 2+ years O2C experience (Billing/AR) in a multinational environment
• Degree in Accounting, Finance, or Business
• Strong customer service, communication, and problem-solving skills
• Knowledge of Billing, AR, Collections, and AP
• Highly organized, able to multitask and work under pressure
• Proficient in accounting systems/applications
• Self-starter and effective team player