Accounts Receivable Analyst (Naga City, Bicol)

IBM Business Services, Inc.; Naga; Híbrido; PHP 350 000 - 550 000; Tempo integral

Resumo da oferta

IBM Business Services, Inc. in the Philippines seeks an Order to Cash/Accounts Receivable Analyst to manage order validation, invoicing, AR monitoring, and collections. The role covers disputes, cash application, and performance analysis, with a night shift and a hybrid setup in Naga City, Bicol.

You will coordinate with sales, operations and finance teams to ensure accuracy and timely cash flow, handling SAP/Oracle/ERP tools and maintaining Masterdata integrity.

Qualificações

• Bachelor’s degree in finance, accounting or related field.
• Strong grasp of finance concepts and accounting principles.
• Experience with AR, billing, cash application, and collections processes.

Responsabilidades

• Order management: review and validate customer orders and master data.
• Billing and invoicing: generate and verify invoices; resolve discrepancies.
• AR management: monitor balances; track aging; reconcile accounts.
• Cash application: apply payments; investigate unapplied cash; reconcile discrepancies.
• Collections: contact overdue customers; negotiate payment plans.
• Dispute and deduction management: resolve disputes; process adjustments.
• Reporting: prepare AR aging reports; monitor DSO and collection metrics.

Conhecimentos

Finance concepts

Analytical skills

Communication skills

Negotiation

Problem solving

Independent work

Formação académica

Bachelor's Degree in Finance/Accounting or related

Ferramentas

SAP

Oracle

Salesforce

ERP systems

Descrição da oferta de emprego

Your Role and Responsibilities :

As an Order to Cash or Accounts Receivable Analyst, you'll be able to do the following tasks/function:

1. Order Management

• Review and validate customer orders
• Ensure purchase orders and customer master data are accurate
• Coordinate with sales and operations teams on order issues

2. Billing / Invoicing

• Generate and send customer invoices
• Verify billing accuracy
• Resolve invoice-related discrepancies

3. Accounts Receivable (AR) Management

• Monitor outstanding customer balances
• Track AR aging reports
• Reconcile customer accounts

4. Cash Application

• Apply customer payments to open invoices
• Investigate unapplied or unidentified cash receipts
• Reconcile payment discrepancies

5. Collections

• Contact customers regarding overdue invoices
• Negotiate payment commitments
• Follow up on outstanding balances

6. Dispute & Deduction Management

• Investigate billing disputes
• Coordinate with internal stakeholders to resolve claims
• Process deductions, credits, or adjustments

7. Reporting & Analysis

• Prepare AR aging reports
• Track Days Sales Outstanding (DSO)
• Monitor unapplied cash and dispute aging metrics
• Analyze collection performance and trends
  

Required Professional and Technical Expertise :

• Bachelor's Degree in Finance, Accounting or other Business-related course
• Excellent understanding or working knowledge of general finance and various finance concepts and principles.
• Advanced knowledge and understanding on Customer Masterdata Management, Order and Credit Management, Billing and Invoicing, Collections and Disputes, Deductions and Cash Application.
• Good knowledge and hands on experience in any related Accounting Software: SAP, Oracle, SalesForce or any large-scale ERP system is an advantage.
• Reliable experience in monitoring customer account statuses and results regarding cash application, customer masterdata set up and maintenance, billing or order management.
• Ability to work independently in a fast - paced, dynamic setting while maintaining accuracy, prioritize tasks, manage multiple priorities and delivering against tight deadlines. Ability to achieve individual and Business metrics
• Strong problem solving and analytical skills, results - oriented, Excellent follow up; negotiation, and trouble - shooting skills, good relationship - building skill
• Good communication skills, both in spoken and in written English, and has neutral accent
• Must be willing to work on a Night shift schedule.
• Amenable to a hybrid set-up (3x onsite) in Naga City, Bicol.

Preferred Professional and Technical Expertise :

• At least 3 years of accumulated experience in accounts receivable or order to cash process
• Strong exposure to end-to-end Accounts Receivable process, specifically in processing of claims, credit/debit memo, recall, billing deductions and freight liability for lost and/or damaged.