Accounts Payable Support Analyst – Global Payments

Vestas; Pasay; On-site; PHP 350,000 - 550,000; Full time

Job summary

Vestas Philippines is seeking an Accounts Payable Customer Support specialist to handle invoice and payment inquiries via OneBreeze and phone, ensuring timely, accurate resolution and strong customer service in a Global Payments and Customer Support context.

You will collaborate with Finance, Procurement and business teams, manage SLA-based requests, use ServiceNow and SAP S/4HANA, and bring 3+ years in AP and support to a shared services environment.

Qualifications

• Bachelor's degree in accounting/finance/business management or related area.
• Minimum of three years end-to-end Accounts Payable and Customer Support experience.
• Experience with ticketing tools like ServiceNow and ERP systems such as SAP S/4HANA.

Responsibilities

• Handle accounts payable inquiries related to invoice issues and payment requests.
• Primary point of contact for invoice and payment inquiries via OneBreeze and phone.
• Investigate and resolve invoice status, discrepancies, missing/duplicate invoices, duplicate payments, and payment delays.
• Clearly communicate payment processes, timelines and requirements to vendors and internal stakeholders.
• Prioritize requests based on urgency, aging, and business impact per SLAs.
• Escalate unresolved or complex issues to appropriate teams when necessary.

Skills

Accounting principles

Customer orientation

Analytical skills

Problem-solving

Verbal communication

Education

Bachelor's degree in accountancy/ finance/ business management or related area

Tools

ServiceNow

SAP S/4HANA

Job description

Vestas Philippines is seeking an Accounts Payable Customer Support specialist to handle invoice and payment inquiries via OneBreeze and phone, ensuring timely, accurate resolution and strong customer service in a Global Payments and Customer Support context.

You will collaborate with Finance, Procurement and business teams, manage SLA-based requests, use ServiceNow and SAP S/4HANA, and bring 3+ years in AP and support to a shared services environment.