AP Analyst II

Vestas; Pasay; On-site; PHP 350,000 - 550,000; Full time

Job summary

Vestas Philippines is seeking an Accounts Payable Customer Support specialist to handle invoice and payment inquiries via OneBreeze and phone, ensuring timely, accurate resolution and strong customer service in a Global Payments and Customer Support context.

You will collaborate with Finance, Procurement and business teams, manage SLA-based requests, use ServiceNow and SAP S/4HANA, and bring 3+ years in AP and support to a shared services environment.

Qualifications

• Bachelor's degree in accounting/finance/business management or related area.
• Minimum of three years end-to-end Accounts Payable and Customer Support experience.
• Experience with ticketing tools like ServiceNow and ERP systems such as SAP S/4HANA.

Responsibilities

• Handle accounts payable inquiries related to invoice issues and payment requests.
• Primary point of contact for invoice and payment inquiries via OneBreeze and phone.
• Investigate and resolve invoice status, discrepancies, missing/duplicate invoices, duplicate payments, and payment delays.
• Clearly communicate payment processes, timelines and requirements to vendors and internal stakeholders.
• Prioritize requests based on urgency, aging, and business impact per SLAs.
• Escalate unresolved or complex issues to appropriate teams when necessary.

Skills

Accounting principles

Customer orientation

Analytical skills

Problem-solving

Verbal communication

Education

Bachelor's degree in accountancy/ finance/ business management or related area

Tools

ServiceNow

SAP S/4HANA

Job description

The Accounts Payable Customer Support is responsible for handling invoices and payment-related inquiries from internal and external customers through OneBreeze and phone calls. This role ensures timely, accurate resolution of concerns, provides high-quality customer service, and supports smooth Accounts Payable operations by collaborating closely with internal Finance, Procurement and business teams.

Finance SSC - Accounts Payable & Travel & Expense > Global Payments and Customer Support > Global Customer Support

Responsibilities

• Responsible for handling accounts payable inquiries related to invoice issues and payment requests
• Act as the primary point of contact for invoice and payment-related inquiries through the OneBreeze ticketing system and phone calls
• Investigate and resolve concerns involving invoice status, discrepancies, missing or duplicate invoices, duplicate payments, and payment delays
• Clearly communicate payment processes, timelines, and requirements to vendors and internal stakeholders
• Prioritize requests based on urgency, aging, and business impact in accordance with established SLAs
• Escalate unresolved or complex issues to the appropriate teams when necessary

Qualifications

• Bachelor's degree in accountancy/ finance/ business management or related area.
• Minimum of three (3) years of solid end-to-end Accounts Payable and Customer Support experience.
• Experience in handling inquiries using a ticketing tool or platform, ServiceNow
• Experience working with ERP systems, SAP S/4 HANA
• Experience working in a shared services environment and/or collaborating with cross-cultural or global teams

Competencies

• Solid understanding of accounting principles with the ability to apply them effectively in daily operational activities
• Customer-oriented mindset supported by solid analytical and problem-solving skills
• Ability to manage multiple cases simultaneously while meeting deadlines in a demanding environment
• Solid written and verbal communication skills, enabling effective coordination with both internal and external stakeholders

What we offer

Vestas Philippines is viewed as a key driver and enabler for Vestas' turnaround growth as a European Multinational in a very unique and specialized industry of Green Energy - Wind. Being a new blood to the industry, it boasts of a wide range of growth opportunities skills-wise and career-wise. People who will join will be key contributors to the transformation of the Service Center and can take pride in being one of its pioneers who will greatly contribute to shaping not only the operations but also the organization in the Philippines. A well-known company in its industry globally, the breadth of exposure and potential in the organization is really huge and the company, as it grows, will surely leverage skilled Filipino professionals who will help in defining and building a high-quality Service Center Organization.

Our commitment to a fair hiring

At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement

At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas

Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.

Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 200 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.

With 39,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.

Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.

To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.