Job Summary
The Accounts Receivable Officer oversees the end-to-end billing and accounts receivable process to ensure timely, accurate invoicing and efficient collection of payments. This role supervises the billing and collection team, manages customer accounts, enforces credit policies, and works closely with internal departments and clients to optimize cash flow and reduce overdue accounts.
Functional Duties
Billing Operations
- Oversee preparation and issuance of invoices in accordance with contracts, sales orders, or service agreements.
- Ensure accuracy of billing details, tax application, and supporting documents.
- Monitor timely submission of billing statements to clients.
Collections Management
- Supervise collection activities to ensure on-time payment from customers.
- Review accounts receivable aging reports and implement collection strategies.
- Handle escalated collection issues and negotiate payment arrangements.
Team Leadership & Supervision
- Assign tasks, set performance goals, and monitor team productivity.
- Provide coaching, training, and performance feedback to staff.
- Foster a customer-focused and results-oriented work culture.
Customer and Internal Coordination
- Liaise with clients to resolve billing disputes, reconcile accounts, and clarify payment terms.
- Coordinate with sales, operations, and legal teams to address payment concerns.
- Maintain positive relationships while enforcing credit and collection policies.
Reporting and Compliance
- Prepare regular reports on billing accuracy, collections performance, and AR aging.
- Ensure compliance with company policies, contracts, and applicable regulations.
- Support audit requirements and month-end closing activities.
Process Improvement
- Recommend and implement process enhancements to improve billing accuracy and collection efficiency.
- Leverage technology and automation for better AR management.