Account Specialist

Nityo Infotech Inc.; Taguig; On-site; PHP 400,000 - 700,000; Full time

Job summary

A leading tech firm in Metro Manila is seeking a dedicated professional to conduct outreach via phone, email, and SMS, supporting both job seekers and employers while driving metrics to meet KPIs. The ideal candidate will have over 3 years of B2B/SaaS experience, a proven record of customer satisfaction, and excellent English communication skills. This role offers a dynamic work environment in a startup culture.

Qualifications

• 3+ years of experience in a contact center role, preferably in B2B/SaaS.
• Demonstrated ability to maintain strong customer satisfaction.
• Ability to work independently in a fast-paced environment.
• Excellent English communication.
• Experience multitasking with various tools.
• 3+ years in B2B/SaaS and SaaS customer success/sales.

Responsibilities

• Conduct outreach via phone, email, and SMS for interviews.
• Manage employer relationships and track hiring metrics.
• Drive placements to meet KPIs and build long-term partnerships.

Skills

Excellent English communication

3+ yrs contact center (B2B/SaaS)

Strong customer satisfaction record

Skilled in multitasking/tools

Independent, startup mindset

SaaS customer success experience

SaaS sales and client management

Job description

1. Main responsibilities - Conduct outreach via phone, email, and SMS for interviews, manage employer relationships, track and improve hiring metrics, drive placements to meet KPIs, and build long-term partnerships.

2. Job seeker support - Recommend jobs and highlight benefits, review profiles and resumes to match with openings, suggest resume or profile improvements, and explain employer requirements.

3. Employer support - Address hiring needs effectively, promote Jobley candidates and services, retain and grow employer accounts, schedule interviews according to preferences, and submit qualified candidates regularly.

QUALIFICATIONS:

• 3+ yrs contact center (B2B/SaaS), ≥1 yr tenure per role.
• Strong customer satisfaction record.
• Independent, startup mindset.
• Excellent English communication.
• Skilled in multitasking/tools.
• 3+ yrs B2B/SaaS experience.
• SaaS customer success experience.
• SaaS sales and client management.