Customer Success Associate (BPO)

Nityo Infotech Services Philippines Inc.; Taguig; Hybrid; PHP 480,000 - 750,000; Full time

Job summary

Nityo Infotech Services Philippines Inc. is seeking a Customer Success Associate to proactively manage a portfolio of employer clients, driving hiring success and long-term value on Jobley.

You will own day-to-day relationships, coordinate with cross-functional teams, and focus on renewals, client retention, and revenue growth. The role requires 4+ years in customer success or related fields, strong negotiation and English communication skills, and the ability to manage multiple accounts with a

Qualifications

• 4+ years in customer success, account management, recruitment, or related fields.
• Strong negotiation and client management skills.
• Sales and solution-oriented mindset.
• Excellent English communication skills.
• Organized and able to manage multiple accounts.
• Detail-oriented, proactive, and self-driven.
• Comfortable using tools, systems, and data.

Responsibilities

• Own day-to-day client relationships and execution within defined guardrails.
• Focus on optimizing postings, platform usage, and renewal terms.
• Identify opportunities to expand investment and improve hiring outcomes.

Skills

Customer success

Account management

Negotiation

Sales mindset

English communication

Organization

Detail oriented

Data tools usage

Job description

About the role

The Customer Success Associate proactively manages a portfolio of Jobley employer clients, combining consultative account management, skilled negotiation, and hands‑on coordination to maximize each client's hiring success and long-term value to Jobley.

The role focuses on helping employers optimize their job postings, effectively use Jobley's platform and available tools, and implement strategies that improve candidate engagement, applicant quality, and hiring conversions — while actively negotiating renewal terms, resolving competing priorities across accounts, and identifying opportunities to expand each client's investment in the platform.

The Customer Success Associate owns day-to-day client relationships and execution within defined guardrails, with real accountability for hiring results, client retention, revenue growth, and long-term partnership health.

• 4+ years in customer success, account management, recruitment, or related fields

• Strong negotiation and client management skills

• Sales and solution-oriented mindset

• Excellent English communication skills

• Organized and able to manage multiple accounts

• Detail‑oriented, proactive, and self‑driven

• Comfortable using tools, systems, and data