Account Manager (Team Leader)

MicroSourcing; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work setup

Job summary

MicroSourcing is seeking an Account Manager (Team Lead) in Parañaque for a hybrid setup. You will oversee client operations, lead a team, and drive delivery quality across departments.

The role requires coordinating with clients and internal teams to meet KPIs and ensure smooth operation. The ideal candidate has a Bachelor's degree, 1–2 years in team leadership, strong English communication, and proficiency in MS Office.

Qualifications

• Bachelor's degree required.
• 1–2 years leading a team or supervisory role.
• Excellent verbal and written communication in English.
• Strong MS Office (Word, Excel, Outlook, PowerPoint).
• Ability to work under pressure, meet deadlines, and provide customer service.
• Willing to cover additional shifts as needed.
• Able to work in a fast-paced environment and with teams.

Responsibilities

• Coordinate with client on offshore team status.
• Set and monitor KPIs per client or MS guidelines.
• Supervise team performance and coach when needed.
• Track attendance and adherence to schedules.
• Implement client policies and deadlines.
• Handle staff inquiries and operational support.
• Prepare management reports and operational updates.
• Assist in client operation setup and growth.

Skills

Team leadership

Verbal communication

Written communication

MS Office proficiency

English fluency

Shift flexibility

Team collaboration

Independent work

Education

Bachelor's degree

Graduate studies advantageous

Tools

MS Office

Job description

Position: Account Manager (Team Lead)

Location: Harton, Parañaque

Work setup & shift: Hybrid

The People and Partnership Account Manager is responsible for overseeing the operation of the assigned clients and ensuring the quality delivery of the Microsourcing services. The P&P AM is the main point of contact of the client in dealing with all Microsourcing Departments and or services. Assist the clients in the setup of their Philippines operation and drive growth in the client operation.

Education And/or Work Experience Requirements

• Graduate of any Bachelor's degree, graduate studies will be an advantage
• At least 1 -2 year experience in managing a team as a lead or supervisor
• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers
• Excellent computer proficiency (MS Office - Word, Excel, Outlook, and PowerPoint)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Excellent written and verbal communication skills in the English language
• Willing and able to cover other shifts
• Dependable to be at work during assigned shifts and to complete work as expected
• Ability to work well with a team in a fast-paced, constantly changing environment and follow instructions from supervisors and senior colleagues
• Ability to work independently

Key Responsibilities And Accountabilities

• Regularly coordinate with the client regarding the status of the offshore team
• Implement and monitor KPIs set by the client or MS
• Monitor the team's performance
• Conduct coaching sessions and issue corrective actions
• Monitor and track the daily attendance
• Implement policies, deadlines, and standards set by the client
• Handle complaints and queries from all staff
• Provide day-to-day operational support
• Resolve minor client and staff issues
• Report to the Operations Manager and VP of Operations
• Disseminate information to employees, such as updates on policies and company events.
• Create, maintain, and administer schedules for outsourced staff, in coordination with the client
• Prepare and maintain statistical reports used in management decision-making – particularly attendance reports and trends, schedule adherence, and other reports that may be useful in operations planning and management
• Develop reports/processes that increase the ability of the offshore project to effectively and accurately plan acceptable performance results
• Other specific details of the job will be made known to you by your immediate superior, which may vary in scope depending fully on prevailing project undertakings.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply