Department: Sales
Location: India
Position Summary
The Account Manager – Industrial Segment is responsible for driving sales and business growth of Specialty Lab Chemicals across industrial and related customer segments. The role focuses on customer acquisition, relationship management, lead conversion, and effective channel partner coordination to achieve business objectives and sales targets.
Key Responsibilities
- Achieve assigned sales targets for Specialty Lab Chemicals in industrial and mid-scale customer segments.
- Develop and nurture long-term customer relationships to enhance wallet share and retention.
- Identify and pursue new business opportunities through regular visits, follow-ups, and networking.
- Maintain accurate and updated customer data in CRM systems and generate reports including call logs, weekly activity summaries, and monthly performance analysis.
- Collaborate with the Business Development team to drive pipeline growth and execute commercial strategies.
- Gather market insights on competitor offerings, pricing, and customer preferences to support strategic decision-making.
- Manage channel partners effectively and ensure smooth execution of company policies.
- Resolve customer concerns promptly while maintaining high service quality standards.
Education
- Graduate / Postgraduate in Science.
- MBA preferred but not mandatory.
Experience
- Minimum 2–3 years of experience in selling or managing specialty lab chemicals.
- Prior experience in the Life Sciences or Pharma industry is highly desirable.
Required Skills & Competencies
Functional / Technical Skills
- Proven ability to achieve and exceed sales goals.
- Proficiency in CRM tools and reporting systems.
- Strong business development and negotiation skills.
- Experience in managing distribution channels and customer accounts.
Behavioral Competencies
- Customer Intimacy: Understand and deliver customer value effectively.
- Ownership: Take initiative and accountability for outcomes.
- Agility: Respond quickly and effectively to dynamic market changes.
- Global Mindset: Communicate and collaborate across diverse cultures.
- Teamwork: Collaborate with internal and external stakeholders to achieve shared goals.
Supervisory Responsibilities
No