Department: Sales
Location: Baroda
Position Summary
The Account Manager – Pharma, CRO & Clinical Research Labs is responsible for driving business growth and generating demand for Specialty Lab Chemicals within the pharmaceutical, CRO (Contract Research Organizations), and clinical research laboratory segments. The role involves maintaining long-term client relationships, identifying and converting new business opportunities, and managing key accounts and channel partners to achieve sales objectives.
Key Duties & Responsibilities
- Achieve assigned sales targets by promoting and selling Specialty Lab Chemicals across pharmaceutical companies, CROs, diagnostics, testing, and research laboratories.
- Develop and maintain strong business relationships with existing clients while identifying opportunities to expand the customer base.
- Regularly update customer data in the CRM system and prepare detailed reports such as daily call reports, weekly work plans, and monthly account analyses.
- Manage key accounts, secure orders, and identify new business prospects through networking, client meetings, and market visits.
- Gather and report market intelligence on competitors’ offerings, pricing strategies, and new product launches to support business planning.
- Collaborate with internal teams to develop and implement sales strategies for sustainable business growth.
- Manage and support the channel partner network in accordance with company guidelines.
- Address and resolve customer complaints promptly and effectively, ensuring satisfaction and retention.
Education
- Graduate / Postgraduate degree in Science.
- MBA preferred but not mandatory.
Experience
- Minimum 2-3 years of experience in managing or selling specialty chemicals.
- Prior experience in the Life Sciences or Pharmaceutical industry is strongly recommended.
Key Competencies & Skillsets
Functional / Technical Skills
- Proven ability to meet and exceed sales goals.
- Proficiency in CRM tools for pipeline and performance tracking.
- Strong business development acumen and customer engagement skills.
- Ability to identify, develop, and manage distribution channels.
Behavioral Competencies
- Customer Intimacy: Deep understanding of customer needs and value creation.
- Act as Owner: Take responsibility for outcomes and decision-making.
- Agility & Responsiveness: Quickly adapt to dynamic business environments.
- Global Mindset: Communicate effectively across diverse teams and clients.
- Collaboration: Work seamlessly with cross-functional teams to achieve goals.
Supervisory Responsibilities
No