Account Manager (Active Pool)

The Lead Tree - Clark Outsourcing; Angeles; On-site; PHP 446,000 - 893,000; Full time

Job summary

The Lead Tree - Clark Outsourcing is seeking an Account Manager to join our onsite team in Angeles. You will manage key client accounts, serve as the primary liaison, and coordinate with internal teams to ensure timely delivery of products and services.

You will monitor account activities, maintain records, and prepare regular updates. Identify opportunities for growth, support retention, and contribute to excellent service in a fast-paced BPO environment with opportunities for career

Qualifications

• Bachelor's degree in business/related field.
• At least 2 years in Account Management or related roles.
• Experience with B2B or corporate accounts preferred.
• Strong relationship management and customer service skills.
• Excellent verbal and written communication.
• Proficiency with CRM and MS Office/Google Workspace.

Responsibilities

• Manage and maintain strong relationships with existing clients and key accounts.
• Serve as primary contact for client inquiries and concerns.
• Coordinate with internal teams to ensure timely delivery of products and services.
• Monitor account activities, orders, projects, and deliverables.
• Address and resolve client concerns professionally.
• Maintain accurate client records and documentation.
• Prepare regular account updates and performance summaries.
• Identify opportunities to improve account experience and service delivery.
• Support account retention and business growth.
• Follow up with clients to ensure satisfaction.
• Manage multiple accounts and priorities with high service quality.

Skills

Client relationships

Communication

Organization

Problem solving

Independence

Team collaboration

Education

Bachelor's degree

Tools

CRM systems

Microsoft Office

Google Sheets

Google Workspace

Job description

Position Title: Account Manager

Work Set Up: Onsite

What You'll Do:

• Manage and maintain strong relationships with existing clients and key accounts.
• Serve as the primary point of contact for client inquiries, requests, and concerns.
• Understand client needs and coordinate with internal teams to ensure timely and accurate delivery of products and services.
• Monitor account activities, orders, projects, and deliverables to ensure commitments are met.
• Address and resolve client concerns in a professional and timely manner.
• Coordinate with sales, operations, customer service, and other internal teams.
• Maintain accurate client records, account information, and documentation.
• Prepare regular account updates, reports, and performance summaries.
• Identify opportunities to improve client experience, account performance, and service delivery.
• Support account retention and contribute to business growth.
• Follow up with clients regularly to ensure satisfaction and proactively address potential issues.
• Manage multiple accounts and priorities while maintaining high service quality.

What we're looking for:

• Bachelor's degree in Business Administration, Marketing, Management, Communications, or a related field.
• At least 2 years of experience in Account Management, Client Services, Customer Success, Sales, or a related role.
• Experience handling B2B clients or corporate accounts is preferred.
• Strong client relationship management and customer service skills.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills with the ability to manage multiple accounts simultaneously.
• Excellent problem-solving and conflict-resolution abilities.
• Detail-oriented with strong follow-up and coordination skills.
• Experience with CRM, account management, or other business systems.
• Proficiency in Microsoft Office, Google Workspace, Excel, or Google Sheets.
• Experience in a fast-paced service, sales, or operations environment is an advantage.
• Ability to work independently while collaborating effectively with different internal teams.
• Strong ability to identify opportunities for account growth and client retention.
• Professional, proactive, and customer-focused approach.

Why You'll Love Joining the CO Fam!

At Clark Outsourcing, were redefining what it means to work in a BPO. This isn't your regular office setup - its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!