Account Manager (Active Pool)

clarkoutsourcing; Angeles; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

HMO

SSS/PhilHealth/Pag-IBIG

13th-month pay

Retirement benefits

Job summary

Clark Outsourcing is seeking an Account Manager to manage key client relationships and coordinate cross-functionally to ensure timely delivery of products and services. The role is onsite, requiring strong communication and organizational skills.

You will serve as the primary contact for clients, monitor account activities, and prepare regular reports while identifying opportunities for growth and improved service delivery.

Qualifications

• Bachelor's degree in a related field.
• At least 2 years in Account Management or related roles.
• Experience with B2B clients is preferred.
• Strong client relationship and customer service skills.
• Excellent verbal and written communication.

Responsibilities

• Manage and maintain strong relationships with existing clients and key accounts.
• Serve as primary contact for client inquiries and concerns.
• Coordinate with internal teams to ensure timely delivery of products and services.
• Monitor account activities, orders, projects, and deliverables.
• Prepare regular account updates and performance summaries.
• Identify opportunities to improve client experience and account growth.
• Follow up with clients to ensure satisfaction and address issues.

Skills

Account management

Client relationships

Communication

Time management

CRM systems

MS Office / Google Workspace

Cross-functional coordination

multitasking

Education

Bachelor's degree in Business Admin./Marketing/Management/Communications

Tools

CRM

Microsoft Office

Google Sheets

Job description

Position Title: Account Manager

Work Set Up: Onsite

What You'll Do:

• Manage and maintain strong relationships with existing clients and key accounts.
• Serve as the primary point of contact for client inquiries, requests, and concerns.
• Understand client needs and coordinate with internal teams to ensure timely and accurate delivery of products and services.
• Monitor account activities, orders, projects, and deliverables to ensure commitments are met.
• Address and resolve client concerns in a professional and timely manner.
• Coordinate with sales, operations, customer service, and other internal teams.
• Maintain accurate client records, account information, and documentation.
• Prepare regular account updates, reports, and performance summaries.
• Identify opportunities to improve client experience, account performance, and service delivery.
• Support account retention and contribute to business growth.
• Follow up with clients regularly to ensure satisfaction and proactively address potential issues.
• Manage multiple accounts and priorities while maintaining high service quality.

What we're looking for:

• Bachelor's degree in Business Administration, Marketing, Management, Communications, or a related field.
• At least 2 years of experience in Account Management, Client Services, Customer Success, Sales, or a related role.
• Experience handling B2B clients or corporate accounts is preferred.
• Strong client relationship management and customer service skills.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills with the ability to manage multiple accounts simultaneously.
• Excellent problem-solving and conflict-resolution abilities.
• Detail-oriented with strong follow-up and coordination skills.
• Experience with CRM, account management, or other business systems.
• Proficiency in Microsoft Office, Google Workspace, Excel, or Google Sheets.
• Experience in a fast-paced service, sales, or operations environment is an advantage.
• Ability to work independently while collaborating effectively with different internal teams.
• Strong ability to identify opportunities for account growth and client retention.
• Professional, proactive, and customer-focused approach.

Why You'll Love Joining the CO Fam!

At Clark Outsourcing, were redefining what it means to work in a BPO. This isn't your regular office setup - its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!