Account/Client Partnership Manager (B2B SaaS)

HRTX; Pasig; On-site; PHP 446,400 - 892,800; Full time

Job summary

A leading technology company in the Philippines is seeking a skilled Account Manager to manage a portfolio of B2B SaaS clients. You will drive customer retention, facilitate onboarding, and ensure client engagement by partnering with clients to understand their needs. The ideal candidate will have at least 3 years of experience in account management or customer success within a SaaS environment and possess strong communication and analytical skills. This role offers an opportunity to work with a dynamic client base in a rapidly growing sector.

Qualifications

• 3+ years of experience in account management or customer success in B2B SaaS.
• Experience with FinTech or enterprise technology clients is preferred.
• Strong understanding of SaaS business models and subscription management.

Responsibilities

• Manage a portfolio of B2B SaaS clients after implementation.
• Drive customer retention and upsell within assigned accounts.
• Conduct regular business reviews and performance check-ins.

Skills

Account management

Customer success

Negotiation skills

Communication

Analytical mindset

Education

Bachelor's degree in Business, Finance, IT or related field

Tools

CRM tools

SaaS platforms

Job description

Key Responsibilities

• Manage a portfolio of B2B SaaS clients, serving as the primary relationship owner post-implementation.
• Drive customer retention, renewals, and upsell/cross-sell opportunities within assigned accounts.
• Partner with clients to understand business needs, use cases, and success metrics.
• Ensure successful onboarding, product adoption, and ongoing engagement.
• Coordinate with internal teams (Product, Customer Success, Engineering, Finance, and Support) to address client needs and resolve issues.
• Conduct regular business reviews, performance check-ins, and strategic account planning.
• Monitor account health, usage trends, and satisfaction levels; proactively address risks.
• Manage commercial discussions including pricing, renewals, contract amendments, and negotiations.
• Maintain accurate account records, forecasts, and activity tracking in CRM systems.

Qualifications

• Bachelors degree in Business, Finance, Information Technology, or a related field.
• Minimum of three (3) years of experience in account management, customer success, or sales within a B2B SaaS environment.
• Experience working with FinTech, financial services, or enterprise technology clients is strongly preferred
• Strong understanding of SaaS business models, subscription management, and customer lifecycle management.
• Proven ability to manage multiple accounts and build trusted client relationships.
• Strong communication, presentation, and negotiation skills.
• Analytical and solution-oriented mindset.
• Proficiency in CRM tools and SaaS platforms.