ABA Intake & Care Coordination Specialist

The Global Sourcing Group; Mandaue; Remote; PHP 240,000 - 360,000; Full time

Job summary

The Global Sourcing Group (TSG) is seeking an experienced ABA Intake and Coordination Specialist to manage client inquiries from families seeking ABA services and to coordinate with qualified providers.

You will conduct initial intake, assess service needs, coordinate with providers across locations, and maintain accurate records in Central Reach, while upholding high standards of communication and care.

Qualifications

• Experience in ABA, behavioral health, or healthcare coordination.
• Strong verbal and written English communication skills.
• Excellent organizational, interpersonal, and problem-solving abilities.
• Ability to assess client needs, coordinate multiple requirements, and manage follow-ups.
• Familiarity with CentralReach or similar healthcare management systems is an advantage.

Responsibilities

• Handle inbound inquiries from families seeking ABA services and individuals seeking employment information.
• Conduct initial client intake by gathering relevant information and documenting requirements.
• Assess family needs, including location, preferred services, availability, to facilitate provider matching.
• Evaluate and coordinate suitable ABA service providers based on qualifications, credentials, experience, availability, and coverage.
• Provide clear information about ABA services, provider roles, and service requirements to families.
• Coordinate communication between families, service providers, and internal teams for smooth intake and coordination.
• Maintain accurate client records in Central Reach.
• Follow up with families and providers to address inquiries and monitor progress.
• Ensure inquiries are handled professionally, empathetically, and efficiently.

Skills

English communication

Organizational skills

Interpersonal skills

Problem solving

Attention to detail

Follow-up coordination

Education

Background in ABA or related healthcare coordination

Tools

Central Reach

Job description

The Global Sourcing Group (TSG) is seeking an experienced ABA Intake and Coordination Specialist to manage client inquiries from families seeking ABA services and to coordinate with qualified providers.

You will conduct initial intake, assess service needs, coordinate with providers across locations, and maintain accurate records in Central Reach, while upholding high standards of communication and care.