ABA Client Intake Coordinator

The Global Sourcing Group; Mandaue; Remote; PHP 240,000 - 360,000; Full time

Job summary

The Global Sourcing Group (TSG) is seeking an experienced ABA Intake and Coordination Specialist to manage client inquiries from families seeking ABA services and to coordinate with qualified providers.

You will conduct initial intake, assess service needs, coordinate with providers across locations, and maintain accurate records in Central Reach, while upholding high standards of communication and care.

Qualifications

• Experience in ABA, behavioral health, or healthcare coordination.
• Strong verbal and written English communication skills.
• Excellent organizational, interpersonal, and problem-solving abilities.
• Ability to assess client needs, coordinate multiple requirements, and manage follow-ups.
• Familiarity with CentralReach or similar healthcare management systems is an advantage.

Responsibilities

• Handle inbound inquiries from families seeking ABA services and individuals seeking employment information.
• Conduct initial client intake by gathering relevant information and documenting requirements.
• Assess family needs, including location, preferred services, availability, to facilitate provider matching.
• Evaluate and coordinate suitable ABA service providers based on qualifications, credentials, experience, availability, and coverage.
• Provide clear information about ABA services, provider roles, and service requirements to families.
• Coordinate communication between families, service providers, and internal teams for smooth intake and coordination.
• Maintain accurate client records in Central Reach.
• Follow up with families and providers to address inquiries and monitor progress.
• Ensure inquiries are handled professionally, empathetically, and efficiently.

Skills

English communication

Organizational skills

Interpersonal skills

Problem solving

Attention to detail

Follow-up coordination

Education

Background in ABA or related healthcare coordination

Tools

Central Reach

Job description

The Global Sourcing Group (TSG) is a US-based outsourcing and staffing company established in 2012. We specialize in connecting businesses with highly skilled and qualified Virtual Assistants and remote professionals from the Philippines. We help businesses streamline their operations, reduce staffing costs, and scale efficiently by providing reliable talent across various roles and industries. From administrative support and customer service to specialized positions, we focus on matching the right people with the right opportunities. At TSG, we are committed to building strong, long-term partnerships with both our clients and our people through quality recruitment, dependable support, and effective talent management.

About the Role

We are looking for an experienced and detail-oriented ABA Intake and Coordination Specialist to manage incoming inquiries from families seeking Applied Behavior Analysis (ABA) services and individuals interested in ABA-related opportunities. The role involves understanding client needs, gathering relevant information, assessing service requirements, and coordinating with qualified ABA providers to ensure appropriate matches. The ideal candidate has a background in ABA, behavioral health, special education, or healthcare coordination, with strong communication, organizational, and problem-solving skills.

Responsibilities

• Handle inbound inquiries from families seeking ABA services and individuals interested in learning about employment opportunities.
• Conduct initial client intake by gathering relevant information, identifying service needs, and documenting client requirements accurately.
• Assess family needs, including location, preferred services, availability, and other relevant requirements, to facilitate appropriate provider matching.
• Evaluate and coordinate suitable ABA service providers based on their qualifications, credentials, experience, availability, and geographic coverage.
• Provide clear information about ABA services, provider roles, and service requirements to prospective families.
• Coordinate communication between families, service providers, and internal teams to ensure a smooth intake and service coordination process.
• Maintain accurate and up-to-date client records, inquiries, and service documentation in Central Reach.
• Follow up with families and service providers to address inquiries, clarify requirements, and monitor the progress of service coordination.
• Ensure all inquiries are handled professionally, empathetically, and efficiently.

Qualifications & Requirements

• Background or experience in ABA, behavioral health, special education, healthcare, or patient coordination.
• Previous experience in client intake, service coordination, case management, or healthcare administration is highly preferred.
• Strong verbal and written English communication skills.
• Excellent organizational, interpersonal, and problem-solving skills.
• Ability to assess client needs, coordinate multiple requirements, and manage follow-ups.
• Strong attention to detail and accuracy in documentation.
• Ability to handle sensitive and confidential client information.
• Familiarity with CentralReach or similar healthcare management systems is an advantage.