65718055235 - Accounts Receivable Lead

Somewhere; Philippines; Remote; PHP 670,000 - 1,339,000; Full time

Job summary

Somewhere is seeking an Accounts Receivable Lead to oversee AR, billing, and related customer service functions. The role ensures accurate billing, collections, and a consistent customer experience while coordinating with Finance, Sales Operations, and other teams.

Responsibilities include leading the AR/Billing/Customer Service team, managing billing cycles, monitoring aging, and ensuring proper documentation and compliance. Remote, full-time with after-hours support as needed.

Qualifications

• Experience in accounts receivable, billing, collections, or customer service.
• Proven leadership or supervision experience.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication.
• Ability to manage multiple priorities and resolve issues independently.
• Proficiency with Google Workspace and billing/account management systems; Zendesk experience preferred.

Responsibilities

• Lead and support the Accounts Receivable, Billing, and Customer Service teams.
• Oversee daily/weekly billing, invoicing, payment processing, and account reconciliation.
• Monitor A/R aging and collections and ensure timely follow-up on balances.
• Ensure accurate customer accounts and required documentation (COIs, POs, payments).
• Support month-end close, reporting, and customer statements.
• Collaborate with Operations, Finance, and Sales Operations to resolve issues.

Skills

Leadership

Organizational skills

Attention to detail

Written & verbal communication

Problem solving

Google Workspace

Zendesk

Billing systems

Tools

Google Workspace

Zendesk

Job description

Job Duties & Responsibilities

Team Leadership & Customer Service

Accounts Receivable Lead

Department: Finance & Operations

Position Type: Full-Time (Remote)

Position Overview

The Accounts Receivable Lead oversees Accounts Receivable, Billing, and related Customer Service functions. This role ensures accurate billing and collections, supports a consistent customer experience, and coordinates with Finance, Sales Operations, and Lot Operations to resolve customer and account-related issues.

Job Duties & Responsibilities

Team Leadership & Customer Service

• Lead and support the Accounts Receivable, Billing, and Customer Service team.
• Assign priorities, monitor performance, and provide ongoing training and feedback.
• Oversee customer communications and serve as the primary escalation point for complex customer and billing issues.
• Ensure consistent customer service standards and timely response times.

Billing, Collections & Account Management

• Oversee daily and weekly billing, invoicing, payment processing, and account reconciliation.
• Monitor A/R aging and collections and ensure timely follow-up on outstanding balances.
• Review and resolve billing discrepancies, payment issues, and customer account concerns.
• Ensure customer accounts and required documentation, including COIs, POs, and payment information, are accurate and current.
• Support month-end close, reporting, reconciliations, and customer statements.

Sales Operations & Compliance

• Support reservation and contract continuity by ensuring required customer documentation is complete.
• Oversee citation billing, tracking, and related customer follow-up.
• Maintain accurate records and ensure established billing, customer service, and compliance processes are followed.
• Support Zendesk and other customer service workflows as needed.

Cross-Department Collaboration

• Partner with Operations, Finance, Sales Operations, and other departments to resolve customer and account-related issues.
• Identify opportunities to improve billing, customer service, and cross-functional processes.

Hybrid & After-Hours Support

• Provide designated after-hours and weekend customer service and reservation support.
• Monitor and respond to time-sensitive customer calls, emails, and Zendesk requests.
• Resolve routine requests and elevate urgent or complex issues as appropriate.
• Document after-hours activity and provide clear handoffs for unresolved items.
• Note: After-hours responsibilities are expected to require less than four (4) hours of active work per day.

Qualifications & Requirements

• Experience: Previous experience in accounts receivable, billing, collections, or customer service.
• Leadership: Proven experience leading or supervising a team.
• Core Skills: Strong organizational skills, high attention to detail, and excellent written and verbal communication.
• Problem Solving: Ability to manage multiple priorities and resolve issues independently.
• Tech Stack: Proficiency with Google Workspace and billing/account management systems; RentalWorks and Zendesk experience preferred.
• Confidentiality: Ability to maintain strict confidentiality when handling customer and financial information.
• Flexibility: Flexible availability for designated after-hours, weekend, and holiday support as assigned.

Work Location & Schedule Structure

• Combination of scheduled business hours and designated after-hours support.
• Regular daytime responsibilities are performed during scheduled business hours.
• Includes designated after-hours, weekend, and holiday customer service coverage as needed (requiring less than 4 hours of active work per day during coverage windows).
• Employee must maintain appropriate availability and responsiveness during assigned coverage periods.