Senior Concierge Leader - Luxury Guest Services

Niccolo Hotels; Manila, Hinoba-an; Presencial; PHP 600.000 - 1.200.000; Jornada completa

Descripción de la vacante

Marco Polo Ortigas Manila is seeking a Chief Concierge to lead the Concierge team and ensure top-tier guest experiences. The role requires supervising operations, fulfilling guest requests with discretion, and leveraging extensive knowledge of the local area to enhance stays.

The ideal candidate will have a luxury hospitality background, a supervisory track record, and Les Clefs d’Or membership, with a commitment to diversity and inclusion.

Formación

• Bachelor’s degree in hospitality management, Tourism, or related field.
• 4-5 years’ experience in luxury or 4–5-star hotel industry, particularly in guest services or concierge roles.
• At least 2 years in a supervisory or senior concierge position.
• Membership in Les Clefs d’Or
• Customer service or luxury hospitality training certifications

Responsabilidades

• Supervise Concierge operations to maximize guest satisfaction.
• Fulfill guest requests whenever lawful and ethical.
• Propose suitable alternatives when requests cannot be met.
• Maintain strong knowledge of local area and resources for guests.

Conocimientos

Guest services

Leadership

Concierge

Luxury hospitality

Educación

Bachelor’s degree in hospitality management, Tourism, or related field

Descripción del empleo

Marco Polo Ortigas Manila is seeking a Chief Concierge to lead the Concierge team and ensure top-tier guest experiences. The role requires supervising operations, fulfilling guest requests with discretion, and leveraging extensive knowledge of the local area to enhance stays.

The ideal candidate will have a luxury hospitality background, a supervisory track record, and Les Clefs d’Or membership, with a commitment to diversity and inclusion.