24/7 IT Monitoring Specialist – Observability & Triage

Ascendion; Makati; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Ascendion in Metro Manila seeks a seasoned SRE / incident response professional to monitor system health across applications, infrastructure, APIs and services. You will respond to alerts in real time and expand observability through dashboards and runbooks.

You'll perform initial triage using logs and metrics, coordinate with on-call responders during high-priority events, and maintain clear shift handoff notes while supporting a 24/7 rotation, including nights and weekends.

Responsibilities

• Monitor system health across applications, infrastructure, APIs, and services using monitoring tools
• Review and respond to alerts, dashboards, and metrics in real time
• Create, expand, and maintain dashboards and alerting to improve observability coverage
• Perform initial triage using logs, traces, and metrics; identify symptoms and potential root causes
• Execute runbooks/SOPs for common production issues (restarts, validation checks, health checks, etc.)
• Create incidents, document findings, and escalat to L2/L3 engineering teams
• Coordinate with on-call responders during high-priority events
• Perform routine health checks and proactive monitoring tasks every shift
• Provide clear communication and shift-to-shift handoff notes
• Operate within a 24/7 shift rotation, including nights/weekends/holidays

Job description

Ascendion in Metro Manila seeks a seasoned SRE / incident response professional to monitor system health across applications, infrastructure, APIs and services. You will respond to alerts in real time and expand observability through dashboards and runbooks.

You'll perform initial triage using logs and metrics, coordinate with on-call responders during high-priority events, and maintain clear shift handoff notes while supporting a 24/7 rotation, including nights and weekends.