Site Reliability Engineer | Hybrid - Centris/Makati

TASQ; Makati; Hybrid; PHP 900,000 - 1,500,000; Full time

Job summary

Chevron is seeking an experienced Monitoring & Observability engineer to ensure the reliability of client monitoring and event management systems. You will establish standards and governance to enable critical business processes to operate safely and efficiently.

You will design patterns and automation across platforms, focusing on Azure Monitor, Grafana, and ITOM event management, while partnering with product teams to implement SLO/SLI-driven operations and reduce alert noise.

Qualifications

• Bachelor’s degree or equivalent in IT/Computer science/Engineering.
• 3+ years in monitoring/observability/SRE roles with hands-on experience in Azure Monitor/App Insights (KQL) and ServiceNow Event Management.
• Strong knowledge in Azure Log Analytics, KQL, Telemetry, APM implementations.
• Demonstrated ability to collaborate across IT Operations team, platform, cyber, network, and product teams.

Responsibilities

• Design and define standards, patterns, and automations to elevate monitoring and reliability with a focus on Azure Monitor, ServiceNow ITOM Event Management, Grafana, and APM/Synthetics tooling.
• Partner with product teams to implement SLO/SLI-driven operations, reduce alert noise, and embed self-healing where it matters most.
• Engineer enterprise monitoring and event patterns by authoring reference architectures, runbooks, and event management models (alert → event → incident).
• Contribute to Monitoring and Observability strategy and governance checkpoints and coach product teams.
• Excellent communication skills to drive continuous improvement by reducing alert noise, shorten MTTR, and improve change success by embedding postmortem learnings.

Skills

Communication skills

Azure Monitor

Grafana/Prometheus

SLI/SLOs/Postmortems

Education

Bachelor's degree in IT / Computer science / Engineering

Tools

ServiceNow ITOM

Azure Monitor

Log Analytics (KQL)

Telemetry/APM tools

Job description

Non-negotiable skills we are looking for:

• Excellent communication skills to drive continuous improvement by reducing alert noise, shorten MTTR, and improve change success by embedding postmortem learnings into patterns, rules, and pipeline:
• Cloud Observability: Azure Monitor/App Insights/Log Analytics (KQL)
• Knowledge of Grafana, Prometheus, App Dynamics, ThousandEyes
• Uses SLI/SLOs, postmortems, and CMDB and other context to reduce noise, drive self-healing, and measurably improve MTTR and KPIs.

High Level Summary:

Ensure the reliability of a client's critical monitoring and event management systems and services, provide standards and governance around monitoring and observability which enable Chevron business-critical processes to operate safely, efficiently, and reliably.

Key Responsibilities:

• You will design and define standards, patterns, and automations opportunities that elevate monitoring and reliability across platforms and applications, with a strong focus on Azure Monitor, ServiceNow ITOM Event Management, Grafana, and APM/Synthetics tooling
• You’ll partner with product teams to implement SLO/SLI-driven operations, reduce alert noise, accelerate incident response, and embed self-healing where it matters most.
• Engineer enterprise monitoring & event patterns by authoring and maintaining reference architectures, runbooks, and event management models (alert → event → incident) with actionable alerts and incidents routing.
• Contribute to Monitoring and Observability & Event Management Strategy and tooling intake/governance checkpoints and coach product teamsInternal - General Use
• Excellent communication skills to drive continuous improvement by reducing alert noise, shorten MTTR, and improve change success by embedding postmortem learnings into patterns, rules, and pipelines.

Technologies and Tools:

• SRE Practices: Observability and Monitoring
• Cloud Observability: Azure Monitor/App Insights/Log Analytics (KQL)
• Grafana/Prometheus for metrics visualization where applicable
• ServiceNow ITOM Event Management
• Azure Fundamentals, Azure Monitor
• DevOps and Automation Tools
• Grafana, Prometheus, App Dynamics, ThousandEyes
• Application Performance Monitoring and Digital User Experience tools

Required Qualifications:

• Bachelor’s degree in IT /Computer science/Engineering, or related field.
• 3+ years in monitoring/observability/SRE roles with hands-on experience in Azure Monitor/App Insights (KQL) and ServiceNow Event Management.
• Strong knowledge in Azure Log Analytics, KQL, Telemetry, APM implementations
• Demonstrated ability to collaborate across IT Operations team, platform, cyber, network, and product teams, strong written verbal communication for standards and enablement.

Preferred Qualifications:

• 5+ years of experience with SRE role and deep understanding of monitoring and application performance management
• Knowledge of SLO platforms (e.g., Nobl9) and experience contributing to standards/governance artifacts.
• Knowledge of proactive monitoring using Azure monitor services, telemetry, and synthetic transactions.
• Understanding of network architecture and security: WAN/LAN, TCP/IP, PKI.Internal - General Use
• Familiarity with ITSM processes and tools (e.g., ServiceNow), and compliance processes
• Have AIOps vision and awareness

Critical Selection Criteria:

1. Communication & Teaming – Able to translate complex reliability patterns into consumable standards and coach IT operations team via office hours/CoP sessions.
2. Technical Depth in Monitoring and Observability Stack – Hands‑on in ServiceNow Event Management, Azure Monitor/KQL, and automation.
3. Analytical & Systems Thinking – Uses SLI/SLOs, postmortems, and CMDB context to reduce noise, drive self-healing, and measurably improve MTTR and KPIs.

Additional Details:

• Work set-up: Hybrid 3x / RTO 2x per week | Eton, Centris
• Work shift: Nightshift