Real-Time Production Monitoring Analyst

Ascendion

Makati

On-site

PHP 600,000 - 900,000

Full time

3 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Ascendion in Makati, Metro Manila, Philippines is hiring for a Production Operations Observability role focused on real-time monitoring, alert triage, and first-level support across critical production systems. You will monitor dashboards, alerts, and logs using Splunk, Dynatrace, and Grafana, perform initial triage, and engage engineering teams as needed.

The role requires 2-5 years in similar ops roles, strong logging/metrics analysis skills, and willingness to work 24/7 shifts.

Qualifications

2-5 years in Production Support / NOC / L1 Ops roles.
Hands-on experience with Splunk, Dynatrace, Grafana.
Ability to analyze logs, metrics, and traces to identify first-level issues.
Experience executing operational runbooks.
Willingness to work 24/7 rotational shifts.

Responsibilities

Monitor system health across applications, infrastructure, APIs, and services using Splunk, Dynatrace, Grafana.
Review and respond to alerts, dashboards, and metrics in real time.
Create, expand, and maintain dashboards and alerting to improve observability coverage.
Perform initial triage using logs, traces, and metrics; identify symptoms and potential root causes.
Execute runbooks/SOPs for common production issues (restarts, validation checks, health checks, etc.).
Create incidents, document findings, and escalate to L2/L3 engineering teams.
Coordinate with on-call responders during high-priority events.
Perform routine health checks and proactive monitoring tasks every shift.
Provide clear communication and shift-to-shift handoff notes.