Network Operations & Application Monitoring Head

People Matter PH; Makati; Hybrid; PHP 2,200,000 - 3,200,000; Full time

Benefits offered by this job

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Job summary

People Matter PH in Makati is seeking an experienced NOC/Performance Monitoring Leader to manage a 15-person team, oversee 24/7 operations, and drive reliability across networks, servers, and applications.

The role focuses on defining SLIs/SLOs, capacity planning, tool evaluation, and delivering executive dashboards, collaborating with system architects on new deployments.

Qualifications

• Bachelor’s degree in IT, CS, or Engineering is required.
• 7+ years in performance monitoring with 5+ years in leadership of 12+ staff.
• Experience in managing 24/7 NOC environments and outages prevention.

Responsibilities

• Lead a 15-person team and oversee 24/7 shift schedules and escalations.
• Direct real-time monitoring across networks, servers, and apps using predictive analytics.
• Set baselines, thresholds, and SLOs for infra and software teams.
• Develop long-term performance strategies and conduct capacity analyses.
• Deliver executive dashboards and collaborate with architects on deployments.

Skills

Leadership experience

Analytical

Problem-solving

Communication

Reporting

Education

Bachelor’s in IT / Computer Science / Engineering

Tools

SolarWinds NPM

Dynatrace

New Relic

Datadog

Job description

Hybrid (3x a week RTO) | Day Shift | Makati City

Key Responsibilities

• Team & Operations Leadership: Lead and develop a 15-person team, managing 24/7 shift schedules, escalation workflows, and standard operating procedures.

• Proactive System & Network Monitoring: Direct real-time monitoring across networks, servers, and applications using predictive analytics to prevent outages and bottleneck issues.

• Performance Benchmarking: Set performance baselines, thresholds, and Service Level Objectives (SLOs) to guide optimization across infrastructure and software teams.

• Capacity Planning & Strategy: Build long‑term performance strategies, conduct capacity analysis to support infrastructure scaling, and evaluate new monitoring tools.

• Stakeholder Reporting & Collaboration: Deliver executive dashboards to senior management and partner with system architects to set performance standards for new deployments.

Qualifications

• Education: Bachelor’s in IT, Computer Science, or Engineering

• Experience:

  • 7+ years in performance monitoring

  • 5+ years leadership experience in managing 12+ staff in 24/7 enterprise environments.

  • Proven experience managing 24/7 Network Operations Center (NOC) environments.

• Certifications preferred

  • ITIL 4

  • VMware VCP

  • CompTIA Server+.

• Monitoring Tools: SolarWinds NPM, Dynatrace, New Relic, and Datadog with expertise in RCA, RUM, synthetics, and cloud monitoring.

• Technical Expertise: Network and OS monitoring, storage, capacity planning, baselining, and performance analysis.

• Soft Skills: Strong analytical, problem-solving, communication, and reporting skills.