Site Reability Engineer

Stafflink Express; Philippines; Hybrid; PHP 914,000 - 1,095,000; Full time

Job summary

Stafflink Express is seeking a Site Reliability Engineer to design and implement robust monitoring across platforms with emphasis on Azure Monitor, Grafana, and ServiceNow ITOM. The role collaborates with product teams to define SLO/SLI driven operations, reduce alert fatigue, and accelerate incident response.

Night shift with hybrid work setup in Manila, offering hands-on exposure to telemetry and AIOps, and opportunities to mature enterprise patterns and governance artifacts.

Qualifications

• Bachelor's degree in IT/CS/Engineering or related field.
• 3+ years in monitoring/observability/SRE roles with hands‑on Azure Monitor/App Insights (KQL) and ServiceNow Event Management.
• Strong knowledge in Azure Log Analytics, KQL, Telemetry, and APM implementations.
• Collaborates across IT Operations, platform, cyber, network, and product teams; strong written and verbal communication.
• 5+ years in SRE role with deep understanding of monitoring and application performance management.
• Knowledge of Nobl9 SLO platforms and governance artifacts.
• Knowledge of proactive monitoring using Azure Monitor services, telemetry, and synthetic transactions.
• Understanding of network architecture and security: WAN/LAN, TCP/IP, PKI.
• Familiarity with ITSM tools (ServiceNow) and compliance processes.
• Have AIOps vision and awareness.
• Not a job hopper.

Responsibilities

• Design and define standards, patterns, and automation opportunities elevating monitoring and reliability with Azure Monitor, ServiceNow ITOM Event Management, Grafana, and APM/Synthetics tooling.
• Partner with product teams to implement SLO/SLI-driven operations, reduce alert noise, accelerate incident response, and embed self-healing where it matters most.
• Engineer enterprise monitoring & event patterns by authoring and maintaining reference architectures, runbooks, and event management models.
• Contribute to Monitoring and Observability strategy and governance checkpoints and coach product teams.
• Excellent communication skills to drive continuous improvement by reducing alert noise, shorten MTTR, and embed postmortem learnings into patterns and pipelines.

Skills

Azure Monitor / App Insights (KQL)

ServiceNow Event Management

Azure Log Analytics

Telemetry

APM implementations

Nobl9 / SLO platforms

ITSM processes (ServiceNow)

AIOps vision

Networking basics (WAN/LAN/TCP/IP)

Proactive monitoring & telemetry

Education

Bachelor’s degree in IT /Computer science/Engineering, or related field

Tools

Grafana

Prometheus

App Dynamics

ThousandEyes

ServiceNow

Job description

Job title: Site Realibility Engineer

Work set up: Hybrid: 2 WFH & 3 RTO (Location: Manila (Eton Centris, Quezon Avenue, Quezon City))

Work shift: Night Shift

Salary: P90,000

Start date: ASAP

Qualifications:

• Bachelor’s degree in IT /Computer science/Engineering, or related field.
• 3+ years in monitoring/observability/SRE roles with hands‑on experience in Azure Monitor/App Insights (KQL) and ServiceNow Event Management.
• Strong knowledge in Azure Log Analytics, KQL, Telemetry, APM implementations
• Demonstrated ability to collaborate across IT Operations team, platform, cyber, network, and product teams, strong written verbal communication for standards and enablement.
• 5+ years of experience with SRE role and deep understanding of monitoring and application performance management
• Knowledge of SLO platforms (e.g., Nobl9) and experience contributing to standards/governance artifacts.
• Knowledge of proactive monitoring using Azure monitor services, telemetry, and synthetic transactions.
• Understanding of network architecture and security: WAN/LAN, TCP/IP, PKI.
• Familiarity with ITSM processes and tools (e.g., ServiceNow), and compliance processes
• Have AIOps vision and awareness
• Not a job hopper

Responsibilities:

• You will design and define standards, patterns, and automations opportunities that elevate monitoring and reliability across platforms and applications, with a strong focus on Azure Monitor, ServiceNow ITOM Event Management, Grafana, and APM/Synthetics tooling
• You’ll partner with product teams to implement SLO/SLI‑driven operations, reduce alert noise, accelerate incident response, and embed self‑healing where it matters most.
• Engineer enterprise monitoring & event patterns by authoring and maintaining reference architectures, runbooks, and event management models (alert → event → incident) with actionable alerts and incidents routing.
• Contribute to Monitoring and Observability & Event Management Strategy and tooling intake/governance checkpoints and coach product teams
• Excellent communication skills to drive continuous improvement by reducing alert noise, shorten MTTR, and improve change success by embedding postmortem learnings into patterns, rules, and pipelines.

Must have Skills:

• Cloud Observability: Azure Monitor/App Insights/Log Analytics (KQL)
• Knowledge of Grafana, Prometheus, App Dynamics, ThousandEyes
• Communication & Teaming – Able to translate complex reliability patterns into consumable standards and coach IT operations team via office hours/CoP sessions.
• Technical Depth in Monitoring and Observability Stack – Hands‑on in ServiceNow Event Management, Azure Monitor/KQL, and automation.
• Analytical & Systems Thinking – Uses SLI/SLOs, postmortems, and CMDB context to reduce noise, drive self‑healing, and measurably improve MTTR and KPIs.