24/7 Observability & Incident Response Specialist

Ascendion; Makati; On-site; PHP 500,000 - 800,000; Full time

Job summary

Ascendion in the Philippines is seeking a dedicated on-call observability engineer to monitor health across applications, infrastructure, APIs, and services using Splunk, Dynatrace, and Grafana. You will review alerts in real time and maintain dashboards to improve observability coverage.

The role includes initial triage with logs, traces, and metrics, execution of runbooks, incident creation, and escalation to L2/L3 teams.

Responsibilities

• Monitor system health across applications, infrastructure, APIs, and services using Splunk, Dynatrace, and Grafana.
• Review and respond to alerts, dashboards, and metrics in real time.
• Create, expand, and maintain dashboards and alerting to improve observability coverage.
• Perform initial triage using logs, traces, and metrics; identify symptoms and potential root causes.
• Execute runbooks/SOPs for common production issues (restarts, validation checks, health checks, etc.).
• Create incidents, document findings, and escalate to L2/L3 engineering teams.
• Coordinate with on-call responders during high-priority events.
• Perform routine health checks and proactive monitoring tasks every shift.
• Provide clear communication and shift-to-shift handoff notes.
• Operate within a 24/7 shift rotation, including nights/weekends/holidays.

Job description

Ascendion in the Philippines is seeking a dedicated on-call observability engineer to monitor health across applications, infrastructure, APIs, and services using Splunk, Dynatrace, and Grafana. You will review alerts in real time and maintain dashboards to improve observability coverage.

The role includes initial triage with logs, traces, and metrics, execution of runbooks, incident creation, and escalation to L2/L3 teams.