24/7 Data Center Command Center Analyst I

ibex; Mandaluyong; On-site; PHP 279,000 - 390,600; Full time

Job summary

ibex is hiring a Global Command Center Analyst in Mandaluyong, Philippines. This role involves monitoring data center infrastructure and delivering high-level customer service support. You will engage with customers and internal teams, providing troubleshooting assistance and incident escalation.

The ideal candidate should have at least one year of relevant experience in a Network Operation Center or Data Center, possess excellent communication skills, and be adept at problem-solving. This is a shift-based role, ensuring round-the-clock operational support.

Qualifications

• 1 year of experience in a 24/7 Network Operation Center or Contact Center.
• Basic knowledge of Data Center infrastructure and BMS systems.
• Excellent written and oral communication skills.

Responsibilities

• Provide Tier I network and customer service support.
• Participate in the on-call schedule.
• Detect and analyze alarms for basic fault isolation.
• Thorough documentation of incidents in real-time.

Skills

Customer service skills

Technical support ability

Problem-solving skills

Attention to detail

Tools

Microsoft Operating Systems

Microsoft Office Suite

Microsoft Visio

Job description

ibex is hiring a Global Command Center Analyst in Mandaluyong, Philippines. This role involves monitoring data center infrastructure and delivering high-level customer service support. You will engage with customers and internal teams, providing troubleshooting assistance and incident escalation.

The ideal candidate should have at least one year of relevant experience in a Network Operation Center or Data Center, possess excellent communication skills, and be adept at problem-solving. This is a shift-based role, ensuring round-the-clock operational support.